Account Coordinator - Warehouse

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Full-Time Employees 50 MO
- Warehouse Riverside, Riverside, MO, US

2 days ago Requisition

eShipping Distribution Services is the warehousing and distribution division of eShipping LLC, providing third-party logistics (3PL) solutions to customers across the country. We partner with manufacturers, retailers, importers, exporters, wholesalers, and transportation providers to help manage their warehousing, inventory, fulfillment, and distribution needs. With locations across the U.S., our teams work together to keep customer operations running smoothly, combining hands‑on warehouse operations with dedicated client support, technology, and customized solutions.

Our continued growth provides opportunities to join a fast‑paced, team‑oriented environment where employees play an important role in supporting our customers and day‑to‑day operations.

The Account Coordinator is vital to the success of the warehouse operations. This individual is responsible for the daily execution and communications to warehouse staff and constantly monitors and processes customer orders. The role also serves as the liaison between the client and operations and is the principle point of contact for the client. The Account Coordinator must understand client expectations while partnering with operations to ensure outstanding service.

This individual is also responsible for providing operational management and support at a warehouse location to ensure efficient and timely pick‑up and delivery and handling of customer orders and shipments, while ensuring compliance with safety, security, regulatory, and company policies.

Daily responsibilities and activities include order and inventory management, customer service, data entry, report generation and analysis, auditing, quality and control, internal and external communications, transportation coordination, external business reviews, and miscellaneous administrative duties.

Duties include but are not limited to the following:

• Provides customer service, sales, and operational support for the Warehouse Center
• Maintains an open line of communications with customers and continually engages with their business
• Customer interaction encompasses in‑person, phone, and e‑mail correspondence, and includes the resolution of order or billing problems in relation to the warehouse location
• Researches shipment tracking requests and provides feedback, including resolution of misplaced orders and/or shipments
• Responsible for basic technology needs, including user skills with a variety of MS Office software programs and the maintenance and troubleshooting of computer hardware operating systems and applications (printers, ship stations, etc.)
• Monitoring and maintaining computer systems and networks; working with remote Subject Matter Experts to ensure operational efficiencies
• Internal communications with Business Development/Sales, Integrations, and Information Technology to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, packaging, and sending shipment status information
• Other duties as assigned

• Ability to work independently with minimal leadership oversight
• Excellent customer service, time management, and teambuilding skills
• Ability to work effectively in a fast‑paced environment
• Excellent oral and written communication skills
• Ability to understand, interpret, and explain complex and…