Manager, Care Team Operations

Riverside, United States | Posted on 06/23/2026

Heritage Health Network (HHN) was born from a vision to bridge the gap in healthcare accessibility, intuitiveness, and responsiveness. Our story is deeply intertwined with the dedication of our founder, a seasoned prosthetist orthotist with over 15 years of experience serving our community. Committed to improving health outcomes, our founder's expertise and deep community ties have been instrumental in shaping HHN's approach and services.

The genesis of HHN was fueled by the need to address the unique challenges faced by Black Americans and individuals with limb loss. Our logo, featuring a bridge, symbolizes our commitment to connecting these communities with comprehensive, empathetic healthcare solutions. It represents our role as a crucial link between medical care and the social determinants of health that are vital for holistic well‑being.

With a foundation in Enhanced Care Management (ECM), HHN has evolved into a holistic, person‑centered network. We believe in treating the individual, not just the condition, by considering the full spectrum of their life's context. This approach stems from our founder's deep understanding of the intricacies of patient care, honed through years of hands‑on experience. Today, HHN stands as a vibrant embodiment of community‑centric healthcare, continually adapting to meet the changing needs of those we serve.

Our journey, marked by resilience, innovation, and unwavering dedication, is a testament to our founder's vision of a healthier, more empowered community. We are proud to continue this legacy, forging new paths towards improved health outcomes and a brighter future for all.

Heritage Health Network (HHN) is seeking a Manager, Care Team Operations to lead and optimize care delivery for our Enhanced Care Management (ECM) program.

Primarily remote role (approximately 85%) with occasional in‑field and in‑office responsibilities as needed.

• Supervise, coach, and develop a team of Lead Care Managers (LCMs)
• Conduct regular 1:1s, performance reviews, and training sessions
• Support onboarding and ongoing staff development
• Address performance concerns and implement improvement plans

• Oversee daily workflows, caseload distribution, and scheduling
• Ensure timely member outreach, engagement, and care plan completion
• Maintain high standards of operational execution across the team

• Own and drive team performance against key KPIs (engagement, timeliness, care plan completion)
• Track, analyze, and report on team metrics using tools like Power BI
• Use data to guide decision‑making and improve outcomes

• Partner with clinical teams, Member Engagement, Quality, Billing, and Operations
• Resolve escalated member or team issues
• Support initiatives that improve care coordination and member outcomes

• Support workflow enhancements and operational initiatives
• Ensure compliance with clinical, regulatory, and company standards
• Maintain accurate and timely documentation in eClinical Works

• 3+ years in healthcare operations, care management, or case coordination
• 2–3 years as a Lead Care Manager (LCM) or equivalent role strongly preferred
• At least 1 year of people leadership or team supervision
• Experience in ECM, CalAIM, or value‑based care environments preferred

• Strong leadership, coaching, and team development capabilities
• Experience managing care management workflows, caseloads, and team productivity
• Data‑driven mindset with ability to interpret KPIs and dashboards
• Excellent communication and cross‑functional collaboration skills
• Ability to operate in a fast‑paced, evolving environment and drive structure within ambiguity
• Proficiency with eClinical
  
  Works, Power BI, Microsoft Office, and Google Workspace

• Bachelor’s degree preferred (Healthcare Administration, Social Work, Nursing, or related field)
• Active clinical license (LVN, RN, LCSW) OR equivalent LCM experience

Join a mission‑driven organization dedicated to delivering high‑touch, coordinated care to high‑need populations. This role offers the opportunity to lead impactful teams, drive operational excellence, and improve outcomes for underserved communities.