Conference Service Manager

About The Mission Inn Hotel & Spa

Welcome to The Mission Inn Hotel & Spa, a legendary AAA Four‑Diamond property located in Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this National Historic Landmark offers a unique environment for hospitality professionals.

The Conference Services Manager serves as the primary liaison between clients and hotel departments following the sale of meetings, conferences, conventions, social events, and group business. This position is responsible for planning, coordinating, and executing all event details to ensure exceptional guest satisfaction, seamless operations, and achievement of hotel revenue goals.

• Act as the primary point of contact for clients from contract turnover through event completion.
• Coordinate all aspects of group meetings, conferences, conventions, and special events, including guest rooms, meeting space, food and beverage functions, audiovisual requirements, transportation, and special requests.
• Conduct pre‑convention, planning, and onsite meetings with clients to review event requirements and expectations.
• Prepare and distribute Banquet Event Orders (BEOs), group resumes, and other event documentation accurately and in a timely manner.
• Communicate event details effectively to all operational departments, including Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, and Audio Visual teams.
• Facilitate weekly BEO and operations meetings to ensure event readiness and successful execution.
• Monitor group room blocks, pick‑up reports, and event revenue to maximize profitability and minimize attrition.
• Manage event changes and resolve client concerns promptly and professionally.
• Conduct site inspections and property tours as needed.
• Ensure compliance with hotel policies, service standards, and contractual obligations.
• Maintain strong client relationships to encourage repeat business and positive referrals.
• Review final billing for accuracy and assist with collection of outstanding balances when necessary.
• Collaborate closely with the Sales team to support revenue generation and client retention efforts.
• Stay informed of industry trends and best practices to enhance guest experiences and operational efficiency.

• Education:
  
  Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred, but not required.
• Minimum of three (3) years of experience in conference services, event management, catering, hotel operations, or a related hospitality role.
• Experience with luxury hotel service standards, VIP guest experience, and coordination of weddings, galas, and high‑profile social events preferred.
• Strong knowledge of hotel operations, banquet service, and event planning.
• Excellent organizational and project‑management skills with the ability to manage multiple events simultaneously.
• Exceptional verbal and written communication skills.
• Strong customer service and relationship‑building abilities.
• Ability to work effectively with clients, vendors, and internal teams.
• Proficiency with Microsoft Office Suite and hotel sales and catering software systems.
• Strong problem‑solving and decision‑making skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to move throughout the hotel property, including meeting and event spaces.

This position operates in a professional hotel environment with frequent interaction with guests, clients, and team members. The role requires a high level of professionalism, attention to detail, and responsiveness to client needs.

Exempt

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On‑site wellness programs
• Local discounts
• Employee rates on hotel stays

$70,304

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.