F-Help Desk Specialist | Active Secret clearance

Help Desk Specialist – Wright Patterson AFB, OHJob Overview

Transform technology into opportunity as a Help Desk Specialist pe what’s next for mission‑critical government projects while shaping what’s next for your IT career. The F‑35 Lightning

II Program is the DoW’s focal point for defining affordable next-generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F‑35 will bring cutting‑edge technologies to the battlespace of the future. The JSF’s advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F‑35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.

• Provides first-tier software, hardware and printing technical assistance to computer users.
• Answers questions or resolves computer problems for clients in person, email, via telephone, or electronically.
• Might provide assistance concerning the use of computer hardware, software, and printing.
• Responds to and diagnoses problems through discussions with users.
• Provides timely support on a variety of issues, including identifying, researching, resolving, and following up on technical problems.
• Serves as focal point for customer concerns.
• Documents, tracks, and monitors technical problems to ensure a timely resolution.
• Interacts with multiple teams (system administrators, network technicians, infrastructure technicians, application engineers) to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Possesses working knowledge of M365 Office suite, MSTeams, and Windows operating system.

• 5+ years of directly related experience supporting help‑desk Tier1, Tier2, and/or Tier3 operations, preferably within a large‑scale government customer.
• Experience providing technical support for microcomputer hardware, networks, account administration and office automation software via telephone.
• Experience with BMC Remedy Ticketing System and other Help Desk Management Systems.
• Progressive experience in the management of a technical support team.
• Experience developing and providing Service Level Agreements and Help Desk deliverables.
• Active Secret clearance required; ability to obtain Secret clearance.
• US citizenship required.
• Education:
  
  BS/BA in Computer Science, Information Sciences or related IT discipline (or 6years additional experience without a degree, or 2years additional experience with an AS/AA degree).
• Certifications:
  
  DoD
  8140 Work Role (411) Technical Support Specialist – Basic, Security+CE, AZ‑900 – Microsoft Azure Fundamentals, CompTIASecurity+CE.

• Type of Requisition:
  Regular.
• Clearance Level – Must Currently Possess:
  Secret.
• Public Trust/Other
  
  Required:
  
  None.
• Location:
  
  Onsite at Wright Patterson AFB, OH.
• Travel Required:
  
  None.
• Telecommuting Options:
  Onsite work only.

Likely hourly rate: $29.43 – $39.81. Structure based on experience, geographic location and contractual requirements. 40 hours per week. Benefits include medical, dental, vision plans, Health Savings Account options, 401(k) with company match, paid time off, disability and life insurance, short‑term and long‑term disability, accident insurance, and other employee support programs.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans.