Operations Consultant

Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day.

• Day‑to‑day resolution of complex problems and execution of complex transactions for a single site or smaller business units.
• Strategically advise on the design, development and implementation of products, systems and services using discretion within project management methodologies.
• Lead projects and direct team activities related to special initiatives.
• Serve as a technical expert in the assigned area, providing understanding of the business unit’s operations processes and implications on other groups.
• Consult on present‑state, develop alternative future‑state approaches, and facilitate implementations by creating a clear and coherent approach to guide program/initiative setup, execution and control.
• Identify and recommend responsibilities and accountabilities for key programs/projects.
• Maintain extensive knowledge of the LoanIQ platform, supporting complex loan operations, client servicing and process optimization initiatives.

• Opportunity & Inclusion Champion:
  Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data:
  Demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator:
  Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
• Risk Manager:
  Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach:
  Knows and develops team members through coaching and feedback.
• Financial Steward:
  Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader:
  Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes:
  Delivers results through effective team management, structure and routines.

• 2+ years of relevant experience in loan or lease operations.
• Strong written and oral communication skills.
• Strong attention to detail and organizational skills.
• Customer and client focus.
• Problem solving, risk management and analytical thinking.
• Adaptability, collaboration, critical thinking, issue management, decision making, oral communications and presentation skills.

Shift: 1st shift (United States of America)
Hours per week: 40

Annual salary range: $59,700.00 – $96,300.00, based on experience, education and skill set. Eligible for an annual discretionary incentive.
Benefits include paid time off, resources and support to help employees make a genuine impact and contribute to sustainable growth of the business and the communities we serve.

US – RI – Riverside – 3400 Pawtucket Ave – East Providence Call Center (RI1530)