Registered Nurse Patient Navigator, Case Management

OVERVIEW

The RN Patient Navigator coordinates and facilitates patient care activities to ensure appropriate services and efficient resource utilization, improve coordination of care across the health care continuum, and enhance patient satisfaction and outcomes. They provide compassionate, culturally sensitive, holistic nursing care in a clinical setting, supporting Mercyhealth’s nursing mission, practice values and strategic plan.

Schedule:

Monday‑Friday 8:00am – 4:30pm;
Shift: Days.

• Provides case management, advocacy, and care coordination services to hospital patients across diverse settings to ensure seamless transitions in care while minimizing risk of readmission.
• Conducts early patient assessment by case‑finding and referral to identify coordination and discharge planning needs.
• Creates individualized, patient‑focused plans for meeting continuing care needs.
• Makes referrals to post‑hospital care providers using knowledge of community resources.
• Collaborates with the healthcare team to ensure discharge is timely, patient education and instructions are complete, and appropriate follow‑up is established.
• Utilizes current clinical nursing knowledge to effectively educate patients and families about chronic disease conditions.
• Collaborates with staff nurses and physicians to ensure all core measures are met prior to discharge.
• Conducts clinical review process in accordance with the Utilization Management Plan.
• Identifies and intervenes in situations that pose financial risk to the patient and the organization.

• Graduate of an accredited nursing program (BSN or, upon hire, completion of an accredited BSN‑completion program).
• Required years of applicable experience may be specified by department guidelines.

• Current Registered Nurse license in the state of practice.
• Case Management Certification (ACM) preferred; preferred within three years to a specialty approved by CNO or designee (e.g., Case Management, Med/Surg, or Diabetic Education).
• BLS/CPR certification required within 90 days of hire.

• Ability to pass a color‑blind test (as per department guidelines).
• Proficient with voicemail and phone features.
• Ability to use technology for language interpretation.
• Expert knowledge of Allscripts Care Management program and Epic EMR.
• Proficient with Microsoft Outlook; basic knowledge of Excel and Word.
• Ability to toggle between computer applications easily.
• Availability to work on weekends and holidays when assigned; on‑call requires pager or cell phone accessibility and prompt response to pages.

No supervisory responsibilities.

$38.80 – $60.14 per hour.

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• Medical, Dental, and Vision coverage
• Life & Disability insurance
• FSA/HSA options
• Generous accrued paid time off
• Paid parental and caregiver leave
• Tuition and certification reimbursement
• Well‑being programs
• Annual recognition and award events
• Employee discounts
• Financial education