Measure Technician

Position Purpose

The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician’s role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily.

It supports sales, product inquiry, takes in‑home measurements, and coordinates installations within the Measurement Services center Field Services Organization. The role focuses on providing a positive customer experience through accurate measurements, calculations, quote review and presentation. The associate primarily travels to appointments and conducts work within a predefined geographical area, but may also provide services support to company locations. All actions are completed with company‑issued devices, and the position aims to achieve service goals such as customer service, measurement accuracy, timeliness, and sales productivity.

The Measure Technician reports directly to the Assistant Market Manager.

• 60% Appointment Measures – Complete daily routes for pre‑assigned measure appointments efficiently and accurately.
• 4% Collaboration – Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
• 1% Compliance – Follow all policies, procedures, and adhere to the work schedule.
• 35% Customer Service – Ask customers open‑ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise and the steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions and identify opportunities to engage customers in other services programs.

• This position typically reports to the Assistant Market Manager.
• This position has up to 0 Direct Reports.

• Travel between locations required.

• Must continuously stand or walk or regularly require lifting/handling/carrying material or equipment of moderate weight (8–20 pounds).

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Reliable Transportation.

• None.

• The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.

• The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.

• 1+ years of previous related work experience.

• 1+ years of previous related work experience.

• No previous leadership experience.

• No previous leadership experience.

• None.

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus