PSR​/MA Float Coordinator Riverton

Granger Medical Clinic is looking for a full-time PSR/MA Float Coordinator to supervise our team of Patient Service Representatives. This position will be based out of our Riverton location.

Schedule: Monday-Friday 8:00am-5:00pm

The PSR/MA Float Coordinator supports daily operations by coordinating and deploying Patient Service Representatives (PSRs) and Medical Assistants (MAs) across departments to ensure optimal staffing coverage and workflow efficiency. This role oversees float assignments, manages schedule adjustments, addresses staffing gaps, and serves as a central point of communication between clinical and administrative teams. The Float Coordinator helps maintain high-quality patient care by ensuring adequate coverage, promoting teamwork, and responding proactively to operational needs.

• Manages a team of 15-25 team members (PSR and MA)
• Develop training programs for team members and hold monthly meetings
• Review and approve timecards
• Receive location requests from Operations Manager team
• Schedule Float Team at requested locations
• Visit numerous locations to assist with any needs of the Float Team
• This includes supervisory duties and responsibilities for other staff
• The PSR Float Coordinator reports to the Operations Director

• Knowledge of ECW, Insperity, and Microsoft Office
• Computer background/knowledge preferred.
• Knowledge of medical terminology helpful.
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Must possess tact, diplomacy, and positive attitude
• Requires travel to other clinics

• Create and maintain weekly schedule of clinics requiring assistance and availability of team members
• Assign new hires to PSR/MA trainer or another float
• Interview candidates for open positions
• Transition PSR's/MAs to home clinics when they are ready to transfer
• Communicate with Site Managers and/or Practice Managers to ensure effective coverage for daily operations and efficient patient throughput.
• Communicates to the Site Manager and/or Practice Manager when possible corrective actions are needed for site and team members, to ensure effective daily operations and efficient patient throughput.
• Communicate effectively with Site Manager and/or Practice Manager, as needed, to ensure leadership is aware of pertinent clinic operations that may affect operational and/or organizations goals
• Other duties as assigned

• Minimum of a high school diploma and 3 years or more of experience in a health care setting, or equivalent combination of education and experience
• One year of supervisory experience is required
• Must be able to multi-task and handle obstacles with outstanding customer service skills required.

• Required lifting up to 10 lbs
• Repetitive motion associated with operating a computer and other office equipment
• Inside, climate-controlled working conditions

• Vision
• Dental
• Medical
• Sick leave
• Paid Time Off
• Life Insurance
• Paid maternity leave
• Tuition Reimbursement
• Short- and long-term disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor contributions

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.