Patient Service Representative

Overview

Job Description The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor in the registration system. Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of , and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits; may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work queues, attending clinic/service line meetings, and reviewing emails each shift to ensure the highest standard of performance.

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual

• Location:
  
  Southridge Clinic at Riverton
• Work City:
  Riverton
• Work State:
  Utah
• Shift Details: 36 hrs/week;
  Mon - Fri 8a - 5p
• Benefits Eligible:
  Yes
• Hourly range: $17.86 - $23.22. The hourly rate is dependent upon experience.

• Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs.
• Frequent interactions requiring verbal communication and the ability to hear and understand spoken information quickly and accurately.
• Manual dexterity to manipulate complex and delicate supplies and equipment; frequent computer use.
• Position may require standing for long periods and lifting supplies.
• May assist patients into/out of the clinic.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses healthy living, happiness, security, connection, and engagement.

Equal Opportunity

Employer:

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Intermountain Health uses the artificial intelligence platform Hired Score to improve your job application experience. Hired Score helps match your skills and experiences to suitable jobs. Final decisions are made by Intermountain personnel to ensure fairness. Your information is protected and used only for recruitment.

All positions subject to close without notice.