HR Generalist - Information and Communication Services Department

Overview

The purpose of this role is to support HR core/essential work for one or more department requiring senior professional knowledge.

Employees at this level work under minimal supervision, have comprehensive working knowledge, and handle complex issues and problems.

This role reports to Mgr, Department HR with frequent partnership with workforce and department leaders, department HR team, and COEs.

• Create, analyze, and maintain Excel spreadsheets to support compensation, benefits, and workforce reporting needs
• Interpret, validate, and present HR data reports to provide insights for leadership decision‑making
• Utilize advanced Excel functions (e.g., pivot tables, VLOOKUP/XLOOKUP, formulas) to track trends, assess risks, and improve team efficiency
• Interpret, administer, and implement HR Policy/guiding principles
• Administer HR Policy administration and support
• Lead talent acquisition standard recruiting including screening, interviewing, and consulting
• Coach leadership regarding compensation decisions
• Coach leadership regarding performance management
• Facilitate performance management calibration amongst leadership
• Lead workforce relations efforts and resolve disputes
• Lead benefit and compensation analysis, proposals, approval requests, and merit increases processes
• Resolve compensation and benefit issues
• Administer promotion and in-line adjustment review and approval processes
• Administer and support reduction in force (RIF) efforts
• Manage labor relations (unionized workforce)
• Other duties as assigned

Required:

• Bachelor’s degree in a related field
• 4 years industry-related experience
• Comprehensive working knowledge of HR operations
• Familiarity of best practices of HR functions
• Key skills and core competencies include the ability to:

• Build relationships
• Consult with business leaders
• Deliver excellent customer service
• Problem solve and provide effective solutions
• Coach and develop employees
• Facilitate organizational change
• Communicate effectively in writing and verbally through influence and compromise
• Resolve employee relations issues
• Collaborate and work effectively in a team

To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for extended periods of time and using computer monitors/equipment.

Preferred:

• Master’s degree in a related field