Solution Development Architect - ServiceNow

Overview

Solution Development Architect – Service Now

We are seeking a highly skilled Solution Development Architect (SDA) with 13 to 15 years of experience to join our team. The ideal candidate will have expertise in Service Now. This role requires one who can effectively communicate and collaborate with CP CRMs AE and EDLs.

• Collaborate with the CP CRMs AE and EDLs on new Service Now opportunities and renewals to develop a differentiated, winnable, and deliverable solution that underpins the client value proposition and business case using in-depth knowledge of the Service Now Platform and capabilities.
• Define overall solution architecture, including scope, risks, costs, automation, and AI, in alignment with our ability to deliver.
• Ability and dedication to respond quickly to new opportunities within the areas of Service Now specialization; ability to work with tight deadlines.
• Partner with GSA to stitch together different parts of the portfolio when developing solutions that include multiple practices. Leverage technical and delivery knowledge to provide inputs on the business side and other practical aspects of proposals.
• Contribute to the kickoff of the delivery of the solution once the deal is converted and continue to provide guidance until client delivery commences, ensuring that solutions are delivered to the highest quality standards.
• Maintain and manage technical documentation and ensure that all solutions are well documented and easily maintained. Operating Model & Deployment Rules deployed to all deals except staff augmentation opportunities.
• Getting involved, primarily post Stage 2, in deal pursuits.
• Responsible for front ending non-transformative and small deals (less than $1M TCV) alongside CPs & CRMs when SLS is not deployed.
• Rating-based performance management, driven by the following factors:
• TCV won
• TCV solutioned
• In-depth knowledge of the Service Now Platform and capabilities, and the Service Now ecosystem
• Strong understanding of software architecture design patterns principles
• Excellent problem-solving skills with ability to analyze complex technical problems and develop creative scalable secure solutions
• Demonstrated collaboration and teamwork skills with ability to work with cross-functional teams and communicate technical concepts to nontechnical stakeholders
• Understanding of consultative selling and front-ending non-transformative small deals (less than $1M TCV) alongside CPs & CRMs in the absence of SLS

• 7+ years' experience designing and implementing complex technical solutions for large enterprises with demonstrated impact and knowledge of Service Now Platform and capabilities. Certifications Required
• B.E
  
  B.Tech, M.E M.Tech, MCA, or any other engineering degree in Computer Science or IT related field.
• Service Now Certifications and proven Service Now Platform experience
• Certified Implementation Specialist - Service Now ITIL Foundation Certification