Community Development Clerk

Summary

SUMMARY:

Performs a variety of routine and complex clerical, secretarial, and administrative work in keeping official records, providing administrative support to the Community Development Department staff, and assisting in the administration of the standard operating policies and procedures of the department. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assists both external and internal customers with a wide variety of questions, complaints, and requests regarding department operations and services. Answers incoming calls and routing callers or provide information as required. Composes, types, and edits a variety of correspondence, reports, memoranda, and other material requiring judgement as to content, accuracy, and completeness. Inputs data into standard office and department forms and software;

makes simple postings to customer accounts; compiles construction contract specifications, application forms, and other departmental material for various reports. Assists with code enforcement data collection and reporting. Receives and stamps incoming mail and processes outgoing mail. Schedules appointments and coordinates activities, meetings, tours, conferences, events, and training sessions; makes travel arrangements for staff.

Serves as secretary to the Planning Commission and other boards or committees as assigned. This involves the preparation of meeting agendas, transcribing meeting minutes, and preparing and processing a variety of correspondences.

Maintains Community Development department filing systems, including engineering drawings, building permits and other associated permits, easements, right‑of‑ways, deeds.

Maintains the Community Development department’s system of licensed contractors and temporary merchants; maintains the department’s system of child care permits and home occupation permits; facilitates billing and receipts for payments of permits and licenses. Files, records, and reports information to department records.

None.

Works under general supervision of the Community Development Director.

• Adaptability:
  Adapts to changes in work environment, procedures, and assignments; manages competing demands; accepts criticism and feedback; changes approach/method to best fit the situation/work assignment.
• Communication:
  Expresses ideas and thoughts both verbally and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Cooperation:
  Establishes and maintains effective relations; displays positive outlook and pleasant manner; exhibits tact and consideration; offers assistance and support to co‑workers; works cooperatively with supervisor and co‑workers.
• Customer Service:
  Displays courtesy and sensitivity; manages difficult or emotional customer situations; responds promptly to customer needs; meets commitments; solicits customer feedback to improve service.
• Dependability:
  Consistently reports to work on time, ready to begin work; responds promptly to requests for service and assistance; follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
• Initiative:
  Volunteers readily; seeks increased responsibility; identifies opportunities to improve systems and procedures; asks for help when needed.
• Job Knowledge:
  Competent and knowledgeable in key result areas; exhibits ability to learn and apply new skills; requires minimal supervision; displays understanding of how job relates to others.
• Judgment:
  Displays a willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions.
• Planning & Organization:
  Prioritizes and plans work activities; uses time efficiently; plans and uses available resources; works in an organized manner.
• Quality:
  Demonstrates accuracy and thoroughness; displays commitment to excellence; looks for ways to…