Entertainment & Gaming Attendant, Customer Service Rep

Location: Wind River Hotel Casino, Riverton, WY 82501, USA

• Provides high level of guest service.
• Completes and corrects minor slot machine malfunctions such as and not limited to:
  Bill acceptor jams, paper jams, paper outs, open doors, etc.
• Processes and pays out jackpots.
• Assures that all areas are operating properly.
• Makes change for customers.
• Assists in resolving customer complaints/disputes with conflict resolution.
• Always uses proper skills i.e.: respect, patience attentiveness, etc. when dealing with guests.
• Able to multitask efficiently in a high paced environment.
• Helps to maintain cleanliness of the gaming floor.
• Communicates and interacts with all customers in a professional manner.
• Effectively works and communicates with other departments to resolve problems and expedite work or services.
• Interprets, communicates, and enforces work procedures and company policies.
• Ensures compliance with all MICS, procedures, policies of the slot department and all other departments slot attendants interacts with.
• Supports casino management team in development of customer business by being involved in brainstorming, suggesting ideas, and solutions and providing ongoing feedback.
• Practices and maintains confidentiality at all times.
• Works effectively with all casino personnel.
• Attends all mandatory trainings.
• All other duties as assigned.

• Computer literacy is a must.
• Attendance at all trainings and opportunities offered such as CPR/First Aid, MICS, etc. is mandatory.

• Must be able to demonstrate their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Wyoming Driver’s License.
• Must be able to work in a secondhand smoke environment.
• Must be able to stand for long periods of time.
• Must be able to be mobile throughout the casino for duration of shift.
• Must be able to obtain and maintain a Gaming License.

• Health Insurance:
  Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances:
  Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Voluntary Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability

Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis). Employees are expected to know existing Wind River Hotel & Casino policies and refer to those policies when necessary.

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Team Player: Works well as a member of a group.

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.

Self-Starter: Inspired to perform without outside help.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.