Emergency Communications Dispatcher

Description

Responds to emergency and non-emergency calls for assistance and information. Provides dispatch and communication support services for police, fire, emergency, and related services. Receives and responds to a variety of emergency and non-emergency services and complaints. Performs technical work in the use of communications equipment.

• DISPATCH OPERATIONS:
  Receives, evaluates, prioritizes, and relays information for incoming emergency and non-emergency calls. Dispatches necessary personnel, equipment, and refers calls of a more difficult or questionable nature to a supervisor of the department involved. Receives and transmits radio messages to and from units operating in the field; receives and transmits radio messages to state, federal, and county units as necessary. Acts as a reference source and broadcasts information to units in the field such as pick-up notices for wanted persons, stolen vehicles, suspect vehicles, and wanted property.
  
  Monitors security and/or fire alarm panel and takes action according to established procedures. Maintains radio communications log and the locations of personnel and equipment. Assists in training new personnel and maintains proficiency in the use of communications equipment, record-keeping systems, reference material, city geography, and related skills. Provides a variety of general information. Operates teletype as necessary and acts as cashier or notary when required.
• RECORDS MANAGEMENT:
  Maintains records for storage, retention, retrieval, and purging as necessary according to established methods and procedures.

• DISPATCH OPERATIONS:
  Receives, evaluates, prioritizes, and relays information for incoming emergency and non-emergency calls. Dispatches necessary personnel, equipment, and refers calls of a more difficult or questionable nature to a supervisor of the department involved. Receives and transmits radio messages to and from units operating in the field; receives and transmits radio messages to state, federal, and county units as necessary. Acts as a reference source and broadcasts information to units in the field such as pick-up notices for wanted persons, stolen vehicles, suspect vehicles, and wanted property.
  
  Monitors security and/or fire alarm panel and takes action according to established procedures. Maintains radio communications log and the locations of personnel and equipment. Assists in training new personnel and maintains proficiency in the use of communications equipment, record-keeping systems, reference material, city geography, and related skills. Provides a variety of general information. Operates teletype as necessary and acts as cashier or notary when required.
• RECORDS MANAGEMENT:
  Maintains records for storage, retention, retrieval, and purging as necessary according to established methods and procedures.

• Adaptability:
  Adapts to changes in work environment, procedures, and assignments;
  Manages competing demands;
  Accepts criticism and feedback;
  Changes approach/method to best fit the situation/work assignment.
• Communication:
  Expresses ideas and thoughts both verbally and in written form;
  Exhibits good listening and comprehension;
  Keeps others adequately informed;
  Selects and uses appropriate communication methods.
• Cooperation:
  Establishes and maintains effective relations;
  Displays positive outlook and pleasant manner;
  Exhibits tact and consideration;
  Offers assistance and…