Central Scheduler​/Patient Access Rep

Hot Springs Health
· HSH - Riverton Clinic Riverton , WY

Administrative Support Full Time , Days

Hot Springs Health Clinics

Centralized Scheduler/ Patient Access Rep

Job Description

______________________________________________________________________________

DEPARTMENT:
Hot Springs Health Clinics

MANAGER:
Clinic Operations Manager

SUPERVISOR:
Patient Access Manager

EMPLOYEE NAME:

APPROVED BY:
Revenue Cycle Director DATE:
October 17, 2024

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In accordance with the Hot Springs Health Personnel Policy and Procedure Manual and the requirements of our accrediting bodies, the employee will: support the mission “Partnering with our community for quality health and healing”, the five core values “Ownership, Always Better Than Yesterday, Service First, Integrity, and Stewardship of Our Resources (OASIS)”. Our behavior creates our OASIS – a place where we can find safety, sustenance, and a pleasant change from the usual and vision of “being the provider and employer of choice in our region, providing the highest quality care and excelling as a teaching hospital in Wyoming.”

The established priorities of Quality, Service, Finance, People and Growth, will be utilized in decision making. Furthermore, the employee will demonstrate the ability to manage time, maintain a safe and clean environment; practice confidentiality; treat all persons with respect and professional courtesy; accept change; accept and provide constructive feedback; work as a team player and adhere to the infection control, fire and safety, disaster and hazardous waste policies.

The employee must also demonstrate the competencies for their position and adhere to the policies and procedures of their department. The employee will participate in quality improvement activities.

The following is a list of minimally required behaviors to assist the employee in partnering with our community:

Accepts responsibility for actions, attitudes and health. Doing things right the first time, every time for excellent results. Accepts ownership of mistakes and takes constructive action to avoid repeating mistakes. Works with empowerment to the highest potential both as an individual and as part of the team. Unsatisfied with the status quo or just being “good.”

Performs at the highest level, always learning and looking for ways to improve, with an unwavering focus on safety. Celebrates and encourages the contributions of one another.

Constructively challenges the status quo by being flexible, adaptable and embracing change as a key element of our future success. Contributes to an environment that encourages creative thinking. Shares ideas and opinions, and supports opportunities to learn and grow.

Doing our best every day to anticipate and exceed the expectations of patients, providers and co-workers. Understands excellence is the result of team effort. Creates legendary experiences.

Does the right things. Consistently open, honest, trustworthy and ethical. Demonstrates respect for patients, their families, staff, providers and the community.

Strives to care wisely for our human, financial and natural resources. Strengthens HSH as a partner in the community.

This position is a Non-Exempt position. Generally expected to work 5 days a week.

• Greet patients and care givers on arrival in a friendly, prompt and courteous manner utilizing AIDET, patient check in and check out, collect all Co Pays and payments at time of service.
• Answer telephone in a prompt and courteous manner, Schedule, reschedule cancelled appointments as needed and documents in the…