Documentation & Support Coordinator

Documentation & Support Coordinator

Riverview, FL - Onsite/Hybrid

Are you the person everyone trusts to "make it happen"? Join Metrohm USA as our Documentation & Support Coordinator and become the powerhouse behind accurate documentation, smooth processes, and exceptional service delivery. If you thrive in a fast-paced environment and love being the go-to problem solver—this role has your name on it.

We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and chemical analysis solutions. We are seeking a Documentation & Support Coordinator to support our service team and customers through expert documentation management, compliance coordination, and high-quality administrative support.

• Respond to documentation requests via email, ticketing systems, and phone
• Maintain vendor and quality documentation
• Manage vendor portal updates and ensure data accuracy
• Coordinate approvals and signatures with leadership
• Upload/manage certificates of insurance & compliance documents
• Support field service engineers with training/compliance requirements

• Partner with Sales, Finance, and Leadership on bid documentation
• Prepare and submit preorder materials within required timelines
• Communicate risks and requirements clearly
• Obtain notarized documentation when needed

• Assist with order quality checks
• Provide backup to Service & Product Support teams
• Participate in safety documentation or audits
• Meet productivity goals while delivering high-quality service

• Associate's degree required; bachelor's preferred
• 2+ years in a B2B or corporate support role (or 4+ in customer-focused roles)
• Strong administrative, organizational, and communication skills
• Proficiency in Microsoft Office; intermediate Excel
• Zendesk or other ticketing system experience (preferred)
• ERP/CRM familiarity (e.g., MS Dynamics AX/CRM)
• Excellent attention to detail and time management

This role is ideal for someone who excels in a fast-paced, high-volume environment and thrives as a trusted, cross-functional partner.

The successful candidate will bring strong experience with contracts and business-to-business documentation, sharp critical-thinking skills, and a proactive mindset for improving processes and data accuracy. They must demonstrate ownership, exceptional attention to detail, and the ability to manage multiple priorities with minimal supervision while communicating effectively across all levels of the organization, including senior leadership.

Experience in process design, change management, and exposure to automation or AI tools is highly valuable.

At Metrohm, we combine world-class technology with a people-first culture. You'll have the tools, training, and team support to succeed—and the opportunity to make a meaningful impact in labs and industries across the country.

• Medical, dental & vision coverage
• Company-paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Supportive, growth-oriented team culture

• Must pass background check, education/employment verification, and a 10-panel drug screening (including marijuana)

Metrohm USA, Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities. Metrohm USA is a federal contractor and EVerify employer.

Apply today at

#We Go Beyond  | #MetrohmUSA

=LI-Hybrid

Monday - Friday. Core business hours.