Assistant Escrow Officer; PGP Title

Job Summary

Ensuring smooth and secure real estate closings for all involved in the transaction. PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with Pulte Group’s homebuilding and mortgage teams to deliver seamless, on‑time closings. This position is 100% onsite in Riverview, FL.

• Perform customer service duties including answering phones and general email requests.
• Maintain professional branch appearance, including cleanliness of closing rooms and lobby.
• Greet arriving customers and assist with closing celebrations.
• Contact customers to perform initial scheduling confirmations and obtain closing‑specific information.
• Maintain reports and tracking of completed tasks as required.
• Review initial closing information and prepare Pre‑Settlement Statements.
• Review Title Commitments and identify issues.
• Coordinate and maintain contacts for each community.
• Work with Escrow Support Officers/IT Dept to maintain accurate information in database systems.
• Support the branch as directed in all aspects of the settlement transactions.
• Follow Escrow Accounting Business Practice Guidelines, including collection and disbursement of funds while complying with required State and Federal Good Funds statutes.
• Ensure adherence to workflow processes.
• Perform other duties as assigned.

• Minimum High School Diploma or equivalent.
• Certification as a Notary Public is a plus.
• General office admin and/or customer service experience.
• Experience as an Assistant Escrow Officer is a plus.

• Exceptional customer service skills with experience engaging with diverse homebuyer demographics.
• Ability to multi‑task and handle fast‑paced and demanding work environment.
• Strong follow‑up skills and attention to detail.
• Ability to adjust well to change.
• Collaborative skills across dispersed teams in multiple locations.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office Suite; experience with One Note and Soft Pro is a plus.
• Demonstrates proactive initiative and self‑motivation to drive tasks and projects forward independently.
• Exhibits exceptional time‑management and prioritization skills to efficiently meet deadlines and optimize task workflows.

This position is office‑based, requiring in‑office attendance five days a week to foster team collaboration and ensure direct customer engagement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.