Corporate Product Support Sales Manager

Overview

Summary Of Primary Functions This individual is an integral part of the Dobbs Equipment Construction & Forestry management team supporting the ongoing development and execution of the company’s strategies for Product Support revenue growth. This position is focused on developing and growing Aftermarket business through parts, service, and technology sales, understanding competitive trends, and enhancing customer relationships. This role will provide direction, training, and motivation to product support revenue generators and the Construction & Forestry PSSR group.

Essential Functions and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

• Develops and implements Aftermarket sales and marketing strategic plans for Dobbs C&F organization
• Creates and monitors aftermarket marketing programs to ensure alignment with Dobb’s financial and operational objectives
• Leads the development, communication, and assessment of tactical marketing strategies (advertising, promotions, incentives, events, etc.) that reach targeted prospects
• Defines customer segments and determines how to pursue segments through targeted solutions for growth
• Participates in customer events to drive relationships and new sales
• Develops and monitors Customer Satisfaction Program
• Communicates with factory representatives from various represented manufacturers
• Reviews and distributes manufacturer merchandising plans to team
• Develops and manages tools / tooling for Aftermarket Sales Program Marketing, Processing, Tracking and Management
• Mentor, trains, and coaches the C&F PSSR groups
• Aid in recruiting and staffing requirements for the PSSR program
• Develops, executes, and monitors PSSR commission goals and growth plans for achieving targets to ensure company growth
• Motivates and encourages overall Product Support staff to achieve business plan goals
• Monitors market trends and utilizes customer insight technologies such as CRM to gain deeper customer understanding
• Promotes trending product support technology lines to develop new Aftermarket revenue streams
• All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work
• Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Familiarity with John Deere and competitive product lines / heavy equipment
• Excellent understanding of financial principles relative to Parts and Service department operations
• Experience with data analysis and database relationships a plus
• CRM experience a plus

• Bachelor’s degree or equivalent from four-year college or a minimum of 3 years related experience and/or training; or equivalent combination of education and experience
• Valid Driver’s License and maintain a clean driving record
• Ability to communicate effectively with teammates and customers
• Strong problem-solving skills
• Must be able to self-manage/self-motivate
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Quick learner with the ability to think out of the box
• Extensive driving required; overnight travel required
• Bilingual a plus

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The…