Project Manager; Tier 2 -Business Process Improvement Manager; WRD- Infrastructure Maintenance Division

Position: Project Manager (Tier 2) -Business Process Improvement Manager (WRD- Infrastructure Maintenance Division)
Job Description

Job Overview

Manages projects and assigned staff of varying size, scope and impact from single business units up to multi-component projects with high value and organizational visibility within large divisions and departments.

Salary

$68,286 - $93,912

Ideal Candidate

The ideal candidate will be an experienced utility or local government professional with strong business, operational, and analytical skills. They will have a solid understanding of water, wastewater, and reclaimed water utility operations and will use this knowledge to streamline processes, improve performance, and support high-quality service delivery.

This candidate will bring proven experience in business process improvement, operational excellence, continuous improvement, and change management. They will be skilled at evaluating workflows, identifying inefficiencies, facilitating cross-functional collaboration, and implementing sustainable, measurable solutions. Experience developing and tracking performance measures, strategic initiatives, and process improvement portfolios across multiple divisions is highly desirable.

The ideal candidate will be a strategic thinker and effective communicator who can align, standardize, and optimize business processes across the department. They will proactively identify opportunities for improvement, manage competing priorities, and lead cross-functional initiatives in a dynamic environment. This individual will be comfortable working independently, interpreting complex data, identifying trends, and developing practical solutions that support departmental and organizational goals.

The ideal candidate demonstrates sound judgment, professionalism, and the ability to manage sensitive or confidential issues with tact. They build strong working relationships with employees, leadership, regulatory agencies, consultants, and the public. They will bring strong project management skills, a customer-focused mindset, and a commitment to operational excellence.

Key qualities and capabilities include:

• Expertise in process analysis, workflow optimization, and organizational performance improvement

• Experience with Lean, Six Sigma, business transformation, or continuous improvement initiatives

• Ability to develop, track, and report KPIs and operational metrics

• Skill in facilitating cross-functional teams and building consensus

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Tier 2
Duties and Responsibilities

Note:

The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the nature of their assignments, individual employees may perform some or all of the duties described below.

• Performs project management work by managing, coordinating and implementing medium sized projects.
• Participates in the development of the scope of work.
• Establishes administrative procedures and guidelines to ensure effective project/program outcomes.
• Prepares contract drafts, requests for proposal and other related documents for review. Creates project schedules and controls resources to ensure timely completion of project.
• Prepares and/or monitors project budgets, monitors status of allocated funds and controls expenses.
• Coordinates with other sections and departments to ensure efficient flow of communications and services.
• Reviews and acts on project management, administrative, and operational problems.
• Performs other related duties as required.

Job…