Monitoring Administrator - Heavy Equipment

Primary Job Role

Supports digital connectivity device registrations in various applications which includes Dealer Service Portal, Equipment Data, Dealer Maintence Tool and Powerfleet. Receive Product Link issue requests from internal personnel and customers, investigate the root causes by reviewing internal systems, communicating hardware repair requests with our technical team, and syncing data within those systems. Support Electronic Data record creation using Dealer Busniess tool and the UMC
1400 function that supports all connectivity platforms. Support for review of Electronic Maintenace Tool for non-reporting for Product Link reporting issues for machines under Premium Maintenace Agreements and Total Maintenace and Repair Agreements. Support Product improvement program, Fluid Analysis and Product Link support team by assisting adding and removing assets to and from log to maintain timeliness of services. Maintains and controls company property and resources in a manner to ensure cleanliness, reliability, and minimal expense.

Build collaborative relationships with other condition monitoring, service department, and product support personnel (e.g. SOS LAB, PSSR, MSR and ISR). Performs other duties as assigned.

• Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific Skills Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.
• Communication Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
• Information Gathering Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.
• Adaptability Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Re‑covers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
• Analytical Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compares alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root cause. Generates a range of creative solutions, choosing the most appropriate option.
• Planning and Organizing Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.
• Personal Development Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

• Formal
  
  Education:
  
  High School diploma or GED
• Experience:
  
  6 months or less

• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Must possess good interpersonal and communication skills.
• Proficient in the use of a computer and, Microsoft Office products.

• Bachelor's Degree from a four-year college or university or related equivalent experience preferred.
• 1 to 3 years of experience in an administrative position performing duties in a closely related work environment.
• Strong communication, and problem-solving skills.

Job requirements occasionally change requiring re-training to stay current every 3-5 years.

• Problem Solving:
  Job requires basic problem solving ability using established…