Account Coordinator; Government Services; On-site - Riverview, FL

Job Summary

The Government Services Account Coordinator owns the day-to‑day operational execution for Blue Grace's federal, state, and municipal freight accounts — an environment where reliability, compliance, and precise reporting are contractual obligations, not optional best practices. This role is responsible for building and maintaining a vetted carrier network, managing award go‑lives, and ensuring committed government shipments move on time and in full.

The ideal candidate is detail‑driven, thrives in a high‑volume task environment, communicates with clarity, and takes personal ownership of outcomes. This is a hands‑on position with direct, visible impact on mission‑critical freight.

• Build and maintain a dedicated network of vetted, high‑performing truckload carriers for government and strategic accounts.
• Maintain carrier performance and compliance scorecards; lead periodic carrier check‑in calls to review KPIs and address performance gaps.
• Manage carrier contact records, equipment data, and driver information with a high standard of accuracy in the TMS.
• Support trailer pool management processes and related technology tools.

• Own award go‑lives end‑to‑end, coordinating across internal teams and carrier partners to ensure new lanes are fully operational from day one.
• Track tendered volumes, shipment cadence, and award commitments against contractual obligations; flag deviations proactively.
• Maintain route guides, facility records, and contact information for shippers and consignees across all customer sites.

• Monitor real‑time and autonomous shipment tracking via Four Kites and project
  44 to maintain continuous visibility on in‑transit government freight.
• Identify and resolve daily operational exceptions quickly; elevate proactively when a shipment or carrier relationship is at risk.
• Follow up with carriers to collect PODs, invoices, and all required supporting documentation within required time frames.

• Maintain accurate shipment, equipment, and tender records across all government customer accounts.
• Learn and apply each customer's specific KPIs and reporting requirements to daily operational decision‑making.
• Generate and distribute operational reports and lane performance summaries as required by account and management teams.

• 1–2 years of experience in logistics, freight operations, or supply chain preferred; motivated entry‑level candidates from any background encouraged to apply.
• Familiarity with TMS platforms, carrier portals, or visibility tools (Four Kites, project
  44) a plus.
• Clear, confident verbal and written communication skills; comfortable as the voice of the account to carrier partners.
• Strong data entry accuracy and attention to detail — precision matters in government reporting and compliance.
• Ability to manage multiple competing priorities simultaneously in a fast‑paced, high‑stakes environment.
• Proficient in Microsoft Office Suite; quick to learn and navigate new systems and technology platforms.
• Available to work Monday–Friday in office, with occasional evening or weekend email monitoring for time‑sensitive issues.
• High school diploma or GED required;
  Associate's or Bachelor's degree in Supply Chain, Business, or a related field a plus.

• Drive for Results — takes ownership of outcomes with urgency and accountability.
• Collaboration — partners effectively across internal teams and carrier relationships to hit shared goals.
• Adaptability — stays organized and effective in a fast‑changing, high‑stakes operational environment.
• Tech Fluency — comfortable in Microsoft Office and quick to adopt new logistics systems and tools.
• Attention to Detail — manages high‑volume transactional work without sacrificing accuracy or quality.