Shop Service Technician II - Heavy Equipment

Shop Service Technician II – Heavy Equipment

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.

• Attends and successfully completes required technician training classes. Maintains high awareness of applicable technical changes in the industry.
• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications.
• Diagnoses and performs designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspects components to ensure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost overruns prior to the job being completed.
• Approaches work in a positive manner and maintains conduct that is supportive of the work team. Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department.
• Performs other duties as assigned.

• Safety
  : fully supports, encourages and follows safe work behavior; safety is paramount.
• Job Specific Skills
  : demonstrates required depth and mastery of knowledge and skill; applies job‑specific knowledge to resolve challenges.
• Communication
  : uses active listening, conveys information clearly, ensures effective communication, avoids surprises.
• Information Gathering
  : checks appropriate sources, obtains high‑quality information, verifies accuracy, documents sources.
• Takes Initiative
  : takes action to resolve issues without direction, makes timely decisions, assertive in group.
• Results Oriented
  : strong sense of urgency, focuses on results, identifies efficient methods.
• Fiscal Accountability
  : follows fiscal regulations, allocates resources responsibly, monitors budget usage.
• Adaptability
  : adapts to changing business needs, recovers quickly from setbacks, open to new ways.
• Credibility
  : responsible, reliable, trustworthy, respects confidentiality, timely, punctual.
• Personal Development
  : seeks development opportunities, refines technical and professional skills.

• High School diploma or GED.
• 3–4 years of related experience.
• Completed all required training curriculum to be designated a Tech II.
• Ability to comprehend written material and communicate orally and in writing with employees and customers.

• Proficient in the use of a computer, Microsoft Office products and relevant dealer software programs.

Job requirements frequently change requiring re‑training once or more per year.

In 1962, Ring Power Corporation became a full‑line Caterpillar dealer in North Florida and later expanded its authorized territory to include Central Florida. Today, its corporate headquarters in St. Augustine oversees operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida – the Carolinas, Georgia, Texas and Tennessee – to serve specialized industries and customers.

With more than 2,300 employees at 20+ locations across Florida and the United States, Ring Power is one of the largest Caterpillar dealers in the Southeast U.S., committed to customer service and continuous employee training.

• Seniority level:
  Mid‑Senior
• Employment type:
  
  Full‑time
• Job function:
  Information Technology (in the context of maintenance)
• Industry: Machinery Manufacturing

• Climbing – occasional to frequent depending on job.
• Balancing – occasional.
• Stooping –…