Customer Service Representative

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Applications submitted without previous job history will not be considered.

RMI is a retail management company that operates retail locations such as convenience stores (with and without fuel, depending on the specific location). This position contributes to our success by providing legendary customer service to all customers. This job creates an experience for our customers by providing them with prompt service, quality food and beverage products, and maintaining a clean and comfortable site environment.

This position acts in accordance with all RMI guiding principles and policies.

• To successfully deliver services to our clients and customers, a CSR must be:
  • familiar with and maintain exceptional company standards
  • act with integrity, honesty and knowledge that promotes the culture, values, and mission of RMI
• Anticipate customer and store needs by constantly evaluating the store and environment
• Communicate information to the Assistant Manager or Store Manager so that the team can respond as necessary to deliver excellence in customer service and products
• Provide quality food and merchandise products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety, and sanitation guidelines for all products

To perform to our highest standards and expectations for our clients and company, the CSR should utilize their strengths and the strengths of the team to accomplish desired results. This includes:

• Deliver legendary customer service to all customers by acting with a 'customers come first' attitude and by ensuring all employees are doing the same
• Developing positive & appropriate relationships with fellow employees by understanding and addressing individual motivation, needs and concerns
• Execute store operations during scheduled shifts, and ensuring all duties are delegated appropriately and completed accurately and efficiently

• Maintains regular and punctual attendance
• Customer service indicators and reporting as available

Position:
Customer Service Representative

Full-Time/Part-Time:
Full Time and/or Part Time

Pay Range:
Starting at $14.25 per hour for part time, $14.50 per hour for full time with a $1 per hour pay differential between the hours of midnight and 6am.

Location:

1662 Riverview