Senior Sports Program Director - Spurlino Family YMCA

Under the direct supervision of the Center Executive Director, the Sr. Sports Program Director will provide direct leadership and oversight to Sports Programs, and general Y programs within the center while consistently anticipating and exceeding member expectations. The Sr. Program Director will be responsible for creating and implementing an integrated program strategy to support membership while delivering services as outlined by the association to include organization-wide standards and consistencies throughout all programs.

The Sr. Program Director will provide supervision to a staff team driving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member/participant experience. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.

Critical areas of expertise include: leading others and working in teams, highly organized program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and entry-level teams and interviewing, hiring and onboarding associates, managing program quality, development and implementation of curriculum programming, staff leadership, proven results in growth in programs, successfully overseeing part-time and entry-level staff teams and interviewing, hiring and onboarding staff members.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Program Quality and Growth

* Sports Operations  Works with the Center Executive Director to assist in implementing and overseeing all sports programs including youth & adult sports as well as clinics and sports camps. This includes, but not limited to:

* Assists Center Executive Director to develop and implement program quality and growth strategies to increase member satisfaction and retention.

* Assists in strategy implementation to achieve strategic plan targets for sports programming.

* Monitors and documents activity/event performance for future planning.

* Ensures that all sports staff adhere to standards of communication, safety, image, and engagement with both children and parents.

* Recruits volunteer coaches to support sports programming needs.

* Provides a visible presence in the center and sports department. Actively engages members to ensure member needs are met.

* Assists the Center Executive Director with the implementation of association surveys and action plans - tracking metrics and NPS.

* Participates as an innovator for new and unique activities/programs/events/classes based on both solicited and unsolicited member feedback.

* Proactively identifies and resolves member issues and concerns.

* Program Operations

* Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipates and exceeds expectations consistently throughout programs.

* Develops and implements association survey and measurement strategies and action plans through NPS surveys.

* Leads strategy implementation to achieve strategic plan targets for programming.

* Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.

* Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.

* Dedicated focus on program growth, innovation and quality results.

* Dedicated focus on program growth, innovation and quality results.

* Open Play Oversight & Member Experience

* Provide leadership and oversight of all open play offerings, including but not limited to basketball, pickleball, volleyball, and general gym use.

* Develop, implement, and enforce clear open play guidelines, court rotation systems, and usage policies to ensure safe, equitable, and positive member experiences.

* Schedule open play activities to balance member demand, program offerings, and facility availability.

* Train, support, and supervise staff responsible for facilitating open play, with an emphasis on customer service, inclusion, and conflict resolution.

* Serve as a point of escalation for open play concerns, proactively addressing issues to maintain a welcoming and respectful environment.

* Space Optimization & Program Expansion

* Strategically evaluate and optimize the use of all program spaces, including the Airnasium, Aqua Turf, gymnasiums, and outdoor fields, to maximize participation and revenue while supporting mission impact.

* Identify underutilized time blocks and spaces and develop new programs, leagues, clinics, events, and open-use opportunities to expand the program catalog.

* Lead the development of evening and nighttime programming on sports fields

* Collaborate with Operations / Facilities to ensure spaces are safely prepared, properly staffed, and effectively promoted.

* Monitor participation data and financial performance to assess program…