Director, Global Key Accounts

About the Company

Piramal Pharma Solutions  is a contract development and manufacturing organization (CDMO) offering end‑to‑end development and manufacturing solutions across the drug life cycle. We serve our clients through a globally integrated network of facilities in North America, Europe and Asia.

Director, Global Key Accounts

The individual will be responsible for maintaining and enhancing relationships with existing key client accounts for Piramal’s Small Molecule API and Drug Product to deliver year‑on‑year sales and pipeline growth. This individual will represent Business Development as a point of contact to key accounts to improve customer satisfaction and retention while increasing profitability.

• Minimum requirement of a BS/MS in any Life Sciences (preferably Chemistry, Pharmacy)
• Preferred experience of 10+ years in the pharmaceutical industry with knowledge of small molecule API or drug product
• Proven track record working key accounts to maintain and develop relationships and business opportunities

• Understanding of drug substance and/or drug product manufacturing processes
• Demonstrated track record to maintain, develop and secure new customers, exhibiting a strong close rate
• Effective at working with scientists and other customer stakeholders, up to and including C‑Suite leaders, to discuss the value proposition of Piramal’s offerings
• Understanding of  customer contact management system
• Adept at building a strong internal network and navigating the organization to optimize influence for ensuring appropriate support levels for territory opportunities
• Strong interpersonal and leadership skills
• Customer‑centric with the ability to build relationships based on trust and long‑term commitment

• Responsible for generating new business from the assigned key client accounts through frequent direct customer visits, virtual meetings and extensive networking activities
• Demonstrate strategic business awareness of the market and customers to differentiate our business from the competition
• Effectively promote current technical capabilities and emerging/new technologies to facilitate generation and closing of new business opportunities
• Identify sales opportunities and establish relationships throughout client’s organization to generate future sales, cross‑sell and repeat business, and develop strategic plans for key accounts in the assigned territory
• Prepare and deliver client proposals in collaboration with Program Managers and internal stakeholders; negotiate agreements of sale to close opportunities and secure long‑term agreements
• Interface with supply planning/production functions and export logistics/shipping team to ensure dispatch as per customer timelines and liaise with regulatory team to meet statutory requirements
• Participate in strategy and annual planning meetings; report on sales performance and funnel, develop forecast, budget and track performance
• Retain, expand and strengthen client relationships by ensuring high‑quality customer service and issue resolution
• Manage sales activities on the Salesforce platform

Piramal Pharma Limited and its affiliates provide equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment based on race, color, age, sex, religion, national origin or ethnicity, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by applicable law. Our employment decisions are based on merit, considering qualifications, skills, performance, and achievements.

Equal employment opportunity applies to all terms and conditions of employment, including recruitment, selection, training, social programs, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions.