Senior Associate, Product Manager- Global Network Disputes Platform

Senior Associate, Product Manager - Global Payment Network Disputes Platform Product Management

Join Capital One’s Core Disputes Platform Product team to reimagine the status quo, create value, and drive innovative and sustainable customer experiences around payment network disputes.

In this role you will enhance the consistency, scalability, and adoption of disputes processes across our platforms. You will evaluate current processes, identify improvement opportunities, and implement solutions that support business goals and meet customer needs, utilizing data, technology, and collaboration to deliver reliable, efficient, and user‑friendly dispute capabilities.

• Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions.
• Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence.
• Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value.
• Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
• Transformational Leadership – Leads cross‑functional teams to solve customer problems and drive organizational alignment.

• Bachelor’s degree or military experience.
• Minimum 1 year of product management experience or 1 year in product design, agile delivery, business analysis, data science, or software engineering.

• Bachelor’s degree in computer science or engineering.
• 1+ years translating business strategy or analysis into consumer‑facing digital products.
• 1+ years working on core product platforms powering digital experiences.
• 1+ years working with cross‑functional teams as a product owner in an agile development process.

McLean, VA: $111,200 – $126,900;
Riverwoods, IL: $101,100 – $115,400. This role is also eligible for performance-based incentive compensation.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Capital One is an equal opportunity employer (EOE, including disability/vet), committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.