Dispute Arbitrator

Job Overview

Dispute Production Associate is responsible for analyzing and finalizing the dispute process in accordance with published Dispute Policies and Operation Regulations. The role focuses on mitigating risk through rigorous control execution and assisting with special projects as assigned, while driving innovation to enhance the dispute experience for payment partners.

• Review and make decisions on dispute arbitration cases by analyzing issuer and acquirer documentation and performing actionable steps to finalize the dispute process in accordance with Dispute Policies and Regulations.
• Mitigate risk through monitoring system applications to assess the effectiveness of team controls and escalating inquiries as needed.
• Assist with special projects and assignments by partnering with other business units and the Dispute Operation team to improve workflows.
• Demonstrate innovative thinking by proactively offering solutions and providing enhancements within the job flow to improve the issuer and acquirer experience.

• High school diploma, GED, or equivalent certification.
• At least 2 years of experience in credit card disputes processing, investigations, or analytics.

• Associate’s or Bachelor's degree in Business, Finance, or Marketing.
• 4+ years of experience in credit card disputes processing, investigations, or analytics.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being.

Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.