Principal Associate, Physical Security Engineer; Systems​/Technical Operations - Physical Security), Global Workplace

Principal Associate, Physical Security Engineer (Systems / Technical Operations - Physical Security), Global Workplace Services, Technology & Security Ops

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple-bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success.

Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We're constantly transforming our workplace to enable our employees to work the way they work best. But it doesn't stop there. We don't just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community-we're a well-oiled machine!

That's why our team is looking to add a Principal Associate Physical Security Engineer.

We are seeking a highly capable Principal Associate Engineer to support and evolve enterprise-scale physical security technology platforms across a global footprint. This role sits at the intersection of engineering, operations, and program execution, supporting mission-critical systems that protect people, assets, and facilities.

This is not a narrow support role. You will operate as a trusted technical owner, driving system reliability, troubleshooting complex issues, improving operational processes, and contributing to strategic initiatives across alarm, video surveillance, and access control systems. You will work directly with engineering leadership, cross-functional partners, and vendors to ensure our platforms remain stable, scalable, and continuously improving.

The Ideal Candidate Should:

* Deliver clear, concise, and tailored communication to appropriate audiences across all levels.

* Build and maintain stakeholder relationships, proactively inform them, and apply relevant prior experience.

* Contribute to solutions with confidence, achieve desired outcomes effectively, and demonstrate leadership among peers.

* Consistently apply expertise, deeply understand day-to-day operations, and operate with little oversight and high success.

* Manage work effectively, consider multiple perspectives, and lead through ambiguity to gain buy-in and declare next steps.

* Hold self and others accountable to Capital One values and constructively challenges non-aligned decisions.

* Be open to creative solutions, collaborate with others to solve problems, and ground issue severity on level of impact.

* Manage work to deliver results per timelines, prioritize business-critical work, and manage high volume effectively.

* Respect individual contributions, actively helps others succeed, and consistently volunteers for staffing and training support.

* Be able to make decisions, while under stress, that provides for the safety and security of the Capital One associates, visitors and assets

* Be comfortable working with physical, field-deployed systems such as cameras, alarm panels, access control devices, or other physical security IoT/edge technologies

* Demonstrate a balance of technical depth and practical execution, with the ability to operate effectively in real-world environments

* Thrive in a mission critical, life safety operational environment, managing multiple priorities while maintaining a high standard of system reliability

Key Responsibilities

Platform Ownership & System Reliability

* Own day-to-day health and performance of physical security platforms (intrusion alarm, video surveillance, access control, case management, situational awareness, video analytics)

* Monitor system performance, identify risks, and proactively address issues before impact

* Lead troubleshooting of complex system issues across hardware, software, and network layers

* Ensure systems meet uptime, compliance, and operational standards across all supported sites

* Participate in an on-call rotation to support critical, time-sensitive incidents impacting system availability and life safety operations.

Technical Execution & Problem Solving

* Diagnose and resolve escalated incidents involving distributed systems and field devices

* Analyze trends across incidents to identify root causes and systemic improvements

* Partner with vendors and internal engineering teams to drive resolution of defects and performance issues

* Translate ambiguous problems into structured solutions with clear next steps

Process Improvement & Automation

* Identify opportunities to reduce manual effort through automation and tooling

* Improve monitoring, alerting, and reporting capabilities for system health

* Contribute to building scalable processes for configuration management, testing, and deployment

* Support…