Business Manager - XP Analytics, CX and Navigation

Business Manager - XP Analytics, CX and Navigation

As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

This role is within the Experience Platforms Analytics (XPA) team and serves the broader Enterprise Consumer Products organization. You will have the opportunity to lead analysis focused on optimizing our customer relationships by leveraging data to influence and measure how customers find information and navigate through digital experiences. You would be responsible for analytical recommendations for driving and optimizing EASE Information Architecture (IA) and navigation outcomes to maximize customer and business value through digital channels.

• Drive Navigation Strategy & Agenda:
  Create the EASE Navigation analytics agenda. Identify the most powerful ways to measure app and web IA, define requirements for needed data instrumentation, and partner with product/tech teams to implement them.
• Develop the Destination Vision:
  Co-develop the destination vision for EASE Navigability with product partners, defining what that destination looks like, how to measure it, and how to bridge the gap from where we are today.
• Lead Product Experimentation:
  Ideate, design, and implement A/B experimentation to test feature effectiveness—including key hypotheses, supporting metrics, and credit risk implications. Monitor experiments post-launch, interpret results, and socialize insights to advance the digital navigation strategy.
• Own Digital Customer Analytics:
  Monitor, analyze, and develop insights on key customer navigation metrics to measure and quantify success, serving as the analytical SME for Product and LOB teams.
• Advocate for the Customer:
  Act as a critical thought partner to champion intuitive user experiences, leveraging data to remove friction and advance Capital One’s digital strategy.

• Strategic leadership:
  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands.
• Leadership:
  May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One.
• Product:
  Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics.
• Marketing:
  Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies.
• Credit Risk:
  Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
• Execution:
  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently.
• Partnership:
  Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management.
• Strong business judgment, leadership and integrity:
  He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
• Solid people leadership experience:
  Ability to build and leverage the…