Technical Support Representative; JP

Join Our Team as a Technical Support Representative!

Willingness to work in a hybrid setting, with in-office presence 2 times per week at designated office addresses across CA, TX, NY, MN, FL, and IL

This position requires use of personal equipment.

Pay range: $20/hr to $22/hr W2

Description:

Are you passionate about solving technical problems and delivering exceptional customer service? We are seeking a dedicated and detail-oriented Technical Support Representative to provide top-tier support for our innovative products and platforms. This hybrid role offers you the opportunity to work in a dynamic environment, helping both internal teams and external customers troubleshoot and resolve technical issues with confidence and professionalism.

If you thrive in fast-paced settings and enjoy guiding users through complex solutions, this is the perfect role for you!

• Proven experience in a customer support or technical support environment
• Strong troubleshooting skills across computer, browser, and network issues
• Excellent verbal and written communication skills, with the ability to clearly articulate technical information
• Ability to manage multiple cases simultaneously while maintaining attention to detail
• Proactive attitude with excellent problem-solving and time-management abilities
• Ability to follow up persistently until issues are resolved
• Familiarity with support tools like Salesforce is a plus
• Flexibility to work a varied schedule as needed

• Experience providing training or onboarding for new employees
• Knowledge of various products, systems, or platforms related to support environments
• Experience with product or system testing and review
• Additional technical certifications or degrees in MIS or Information Technology

• Bachelor’s Degree in a related field OR
• High School diploma or GED with 2+ years of experience in a support role

• This position requires use of personal equipment; please specify location and equipment availability at the top of your resume
• Willingness to work in a hybrid setting, with in-office presence 2 times per week at designated office addresses across CA, TX, NY, MN, FL, and IL
• Ability to adapt quickly to changing priorities and processes
• Must be located within one of the specified states and have reliable internet connectivity

Take the next step in your technical support career and apply now to become a key player in resolving complex issues and delivering outstanding service. Your expertise can make a difference—don't wait to make your move!