Manager, Process Management – PULSE Governance

Manager, Process Management – PULSE Governance

The PULSE Product Governance Team is responsible for governing the end-to-end product lifecycle, ensuring strong risk management, operational excellence, and transparent decision-making across the product development activities. We evaluate and refine lifecycle controls, enhance process quality and enable consistent governance for program development on Debit products across the Global Payments Network. As a Manager, Process Risk Management at Capital One you’ll be responsible for working with business partners to ensure adherence with enterprise risks and controls that support the Product Lifecycle

• Manage a team that serves as an interdepartmental liaison, interfacing with lines of Business, Tech and Risk to provide oversight of and adherence to enterprise standards and controls across the Product Lifecycle
• Oversee management of controls and risk standards through execution, testing, monitoring, and continuous improvement
• Gather data and reporting; perform initial analysis or potentially evaluate data provided by team analysts
• Design and implement internal governance processes
• Building relationships and collaborating with key stakeholders to ensure delivery of commitments
• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
• Display a passion for coaching and developing a team of associates through their leadership style
• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Bachelor’s Degree or Military experience
• At least 4 years of Process or Risk Management experience
• At least 3 years of Project Management experience
• At least 2 years of Continual Improvement experience
• At least 1 year of experience in People management
• At least 2 years of Jira experience

• Masters / MBA degree
• 5+ years of experience in Process management
• 4+ years of experience in Project management
• 2+ years of experience in People management
• PMP, Lean, Agile or Six Sigma certification
• Strong communication and collaboration skills
• Strong problem solving and influencing skills
• Work experience achieving results with complex projects

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Houston, TX: $122,100 – $139,400 for Manager, Process Management

Riverwoods, IL: $122,100 – $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website  . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE,…