Senior Director, Client Support

Senior Director, Client Support

The Senior Director of Client Support is a newly created, highly strategic leadership role designed to transition our operating model from “broad and shallow” to “narrow and deep.” In this role, you will champion our Retained Merchant Vendor Outsourcing (RMVO) function, orchestrating a critical alliance with Worldpay to support the largest, most complex merchants on our network. Tasked with managing these direct‑acquiring relationships, you will pioneer a high‑stakes servicing strategy and lead an initial team primed for strategic scale as market demands dictate.

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team.
• Lead and manage the strategic priorities for our most critical operations vendors.
• Deliver operational readiness, improve our operating model and enhance partner support.
• Establish and sustain a well‑managed operating environment and deliver impactful results.

• At least 10 years of experience in merchant servicing, relationship management or vendor operations within the payments industry.
• At least 7 years of people leadership and performance management experience.

• Proven track record within a Tier 1 Network or a major Merchant Acquirer.
• 12+ years of experience in merchant servicing, relationship management or vendor operations within the payments industry.
• 9+ years of people leadership and performance management experience.
• Extensive experience orchestrating large‑scale, mission‑critical third‑party vendor or processor relationships.
• Experience spearheading operating model transformations and scaling organizations.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary ranges by location are as follows:

• McLean, VA: $238,700 - $272,400
• Chicago, IL: $217,000 - $247,700
• Riverwoods, IL: $217,000 - $247,700

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.