Process Manager, Fee Billing - Pulse

Process Manager, Fee Billing - Pulse

The PULSE Network, an integral part of Capital One's financial services and banking network solutions, drives complex, customer-facing implementations, platform modernizations, and seamless onboarding initiatives across a highly regulated global space. To support this rapidly evolving ecosystem, we are seeking a Manager of Process Management to lead a high-performing team dedicated to designing, optimizing, and delivering flawless workflows that eliminate operational friction and scale business efficiency.

Collaborating closely with passionate, cross-functional leaders, you will influence strategic outcomes that directly boost the company’s bottom line while leveraging data-driven insights to champion data integrity, establish operational benchmarks, and ensure seamless execution across the enterprise.

Responsibilities

• Daily Operations Leadership:
  • Oversee the daily intake, setup, and validation of fee billing forms.
  • Ensure timely and accurate fee mapping for transactions.
  • Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity.
  • Lead the fee billing team.
• Process Optimization & Automation:
  • Drive continuous improvement in billing accuracy, cycle time, and audit readiness.
• Cross-Functional Coordination:
  • Collaborate with internal teams to ensure fee setups align with contractual terms.
  • Serve as the escalation point for complex billing discrepancies and pricing exceptions.
• Documentation & Compliance:
  • Maintain audit-ready documentation for all fee setups, including contract packets, enforms, and validation logs.
  • Ensure compliance with internal controls and external regulatory requirements.
• Mentorship & Training:
  • Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic.
  • Lead knowledge-sharing sessions and contribute to desk procedures and SOPs.

Basic Qualifications

• Bachelor’s Degree or Military Experience
• At least 5 years of experience in Process management

Preferred Qualifications

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Lean certification or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• McLean, VA: $134,400 - $153,300 for Manager, Process Management
• Houston, TX: $122,100 - $139,400 for Manager, Process Management
• Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).