Principal Process Manager – Fee Billing

Principal Process Manager – Fee Billing

As a Principal Process Manager for Daily Fee Billing Setup, you will oversee the configuration, validation, and execution of daily fee billing processes within the settlement platform. This role ensures accurate fee application across multiple transaction types and leads initiatives to streamline billing workflows, enhance automation, and maintain compliance with internal pricing policies and external partner agreements.

• Daily Operations Leadership:
  Oversee the daily intake, setup, and validation of fee billing forms. Ensure timely and accurate fee mapping for transactions. Reconcile daily outputs against internal pricing schedules and partner contracts.
• Process Optimization & Automation:
  Drive continuous improvement in billing accuracy, cycle time, and audit readiness.
• Cross-Functional Coordination:
  Collaborate with internal teams to align fee setups with contractual terms. Serve as escalation point for complex billing discrepancies and pricing exceptions.
• Documentation & Compliance:
  Maintain audit-ready documentation for all fee setups, including contract packets, enforms, and validation logs. Ensure compliance with internal controls and external regulatory requirements.
• Mentorship & Training:
  Provide guidance to junior analysts and contractors, reviewing their setups and offering coaching. Lead knowledge-sharing sessions and contribute to desk procedures and SOPs.
• Project Management:
  Manage scope, timelines, budget, risks, and communications for projects that impact the company. Lead delivery of process improvements and build relationships with stakeholders.

• Bachelor’s Degree or equivalent military experience.
• At least 5 years of process management experience.

• Masters or MBA degree.
• At least 7 years of process management experience.

Capital One is an equal opportunity employer (EOE, including disability and veteran status) and is committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One will not sponsor a new applicant for employment authorization for this position.