Director, Data Center Operations

Director, Data Center Operations

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple — bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions;

it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community. That’s why we’re looking for a Director in Data Center Operations.

As a Facility Operations Director, you will be accountable for the oversight of facility management and infrastructure operations at our “Critical Facilities” (two data centers and one processing center) and several corporate office facilities (primarily located in Illinois and Utah).

• Understand local codes, OSHA, EPA, NFPA guidelines.
• Read and understand construction drawings and Mechanical, Electrical, Plumbing (MEP) submittals.
• Be knowledgeable on Uninterruptible Power Supply (UPS), Generator, Computer Room Air Conditioning (CRAC), Chiller, Rooftop Unit (RTU), Heating, Ventilation, and Air Conditioning (HVAC) operations and best practice maintenance programs.
• Have experience with critical equipment and systems commissioning processes in a data center environment.
• Experience managing operations across multiple data center facilities.
• Be knowledgeable in sustainability programs that support emission reduction targets and stay ahead of industry trends and best practices.
• Build understanding and drive consensus across diverse groups toward successful outcomes.
• Be able to unify teams around a clear scope of work while developing solutions tailored to customer needs.
• Demonstrate a strong command of stakeholder engagement to inspire diversity of thought to foster progress on GWS priorities.
• Demonstrate broad knowledge of multiple roles and functions, and leverage that knowledge into tangible benefits, including associate development.
• Draw on experience and broader business knowledge to drive strategic analyses, manage risks, and make sound decisions.
• Effectively communicate with a tailored approach to multiple stakeholders in cross functional teams.
• Integrate values into every interaction, celebrate team wins and set an example for other associates to follow.
• Ensure the team is solving the right problems and navigate to solutions through clear, logical decision making.
• Be accountable for group results by setting objectives, managing priorities, reporting progress, and proactively making offers to optimize deliverables.
• Set team tone and culture by leading with purpose, prioritizing empowerment and psychological safety; and consider expertise from broader team to delegate and create leverage.
• Own and demonstrate Capital One values and integrate them into both own and team’s work products and communications.

• Lead a team of facility operations associates primarily dedicated to our data and processing centers.
• Provide oversight of a third‑party facilities management and engineering team to execute key responsibilities and monitor key performance indicator metrics.
• Partner with the Technology line of business to ensure compliance with our inter‑company service level agreement for data center facility oversight and management.
• Partner with project managers and engineering to comply with corporate change control processes for maintenance and construction efforts for critical systems.
• Support both internal and external audit requests as needed.
• Support critical response teams during a crisis or emergency.
• Monitor critical systems uptime for Capital One facility infrastructure.
• Align operations with…