Medical Equipment Customer Service Representative

Rotech Healthcare Inc.

-  -  - Responsibilities:
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers);
Coordinate documentation and service setup for respiratory products and medical equipment;
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries;
Collaborate with outside agencies to resolve patient issues and ensure continuity of care;
Maintain organized records and referral logs in compliance with JCAHO and company standards