Supervisor - Key Control & Administration; MAS

Location

Qiddiya Workers Villages, Riyadh, Saudi Arabia

The Key Control & Administration Supervisor manages the governance of key control, access administration, and supporting housing office administrative processes within Qiddiya Workers Villages. The role ensures secure key custody, disciplined access controls, audit-ready records, and administrative coordination to support operational continuity and compliance.

To safeguard access control and Housing administration processes through disciplined key management and structured administrative governance.

• Supervise key control office operations including issuance, returns, custody, and reconciliations.
• Maintain accurate key registers, access logs, and administrative records.
• Enforce access authorization rules, SOPs, and escalation protocols.
• Coordinate with Security and Facilities Management on access requirements, lock changes, and incidents.
• Support housing office administrative workflows and documentation control.
• Conduct routine physical counts and reconciliations, reporting discrepancies.
• Train staff on key control and administrative procedures.

• Accurate and up-to-date key registers and access logs.
• Routine reconciliations with discrepancy closure evidence.
• Compliance with key control and administration SOPs.
• Incident reports and corrective action tracking.
• Audit-ready records for key custody and administrative controls.

• Key reconciliation accuracy rate.
• Number of access/key incidents and closure time.
• Compliance rate with issuance/return SOPs.
• Audit non-conformance rate related to key control.
• Response time for access support requests.

• Diploma or Bachelor's degree in Administration, Security Management, or related field.
• Relevant access control or security training is an advantage.

• Minimum 4 years of experience in key control, access control, housing administration, or security support roles.
• Experience with audit-ready recordkeeping and controlled processes.

• Key control processes and access governance.
• Recordkeeping and reconciliation discipline.
• Administrative coordination and documentation control.
• Incident reporting and escalation management.
• Customer service and resident support.

• High integrity and confidentiality.
• Strong attention to detail and discipline.
• Reliability and accountability.
• Clear communication and supervision.
• Calm handling of escalations.

• Enforce access control rules and refuse unauthorized issuance.
• Escalate discrepancies and suspected breaches to management and Security.
• Recommend corrective administrative measures.

• Internal: Manager – Housing Services, Security, FM, HSE, Housing Office team.
• External: Contractors/service providers requiring authorized access, and client representatives.

• Ensure full compliance with Qiddiya HSE policies and Saudi regulatory requirements.
• Promote a safety-first culture across teams and service providers.
• Ensure staff and contractors adhere to safety and quality standards.