Receptionist & Sales Coordinator

Job Summary

The Receptionist & Sales Coordinator is responsible for providing exceptional customer service to all clients and visitors while supporting sales activities related to memberships and renewals. This role ensures a professional, welcoming front desk experience and contributes to achieving the center’s enrollment and retention goals.

Full-time position (5 days per week). Fixed day off:
Friday. Second day off:
One weekday (as assigned).

Working hours:

1:00 PM –9:00 PM. Summer flexibility:
Working hours may vary based on seasonal demand.

REPORT TO: Office Manager

• Greet and welcome all visitors, parents, and members with a friendly and professional attitude.
• Answer incoming calls and respond to customer inquiries promptly and accurately.
• Direct calls and messages to the appropriate staff or department.
• Maintain a clean, organized, and welcoming front desk area at all times.
• Manage class schedules, attendance updates, and appointment confirmations.
• Handle daily administrative tasks such as filing, data entry, and preparing basic reports.
• Coordinate with instructors and operations staff to ensure smooth daily operations.

• Promote and sell memberships, packages, and renewals to new and existing clients.
• Provide information about available programs, pricing, promotions, and class schedules.
• Follow up with potential leads and assist walk‑in customers to convert inquiries into enrollments.
• Track and record customer payments, receipts, and sales transactions accurately.
• Maintain updated customer records in the system.
• Support marketing campaigns and in‑center promotions to drive sales and customer retention.
• Handle customer feedback and elevate concerns to the Center Manager when necessary.

• Manage incoming and outgoing mail, deliveries, and correspondence.
• Maintain inventory of front desk materials, forms, and promotional brochures.
• Assist with preparing simple weekly reports on enrollments, renewals, and inquiries.
• Uphold confidentiality and follow company policies and procedures.

• High school diploma or equivalent (Diploma or Bachelor’s degree preferred).
• 1–2 years of experience in customer service, reception, and sales.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a positive, service‑oriented attitude.
• Ability to multitask, prioritize, and stay organized in a fast‑paced environment.
• Proficiency in using computer systems.
• Professional appearance and behavior appropriate for a client‑facing position.

• Annual salary increase based on performance.
• Biannual performance bonus (twice per year).
• Performance‑based incentives and sales commissions.
• Supportive, family‑oriented, and team‑driven work environment.
• Training and development opportunities.
• Potential for career growth within the organization.