Sales Support Senior Officer

Key Responsibilities

• Accurately enter and process customer orders into the company's sales system.
• Verify order accuracy, including product specifications, quantities, and pricing.
• Coordinate with the warehouse or logistics department to ensure timely order fulfillment.
• Address sales team inquiries and resolve order-related issues.
• Process customer returns, including submitting return requests and managing the return process.
• Prepare and issue price quotations for customers based on product specifications and pricing guidelines.
• Coordinate with the sales team to ensure accurate submission of quotations.
• Maintain organized filing systems and records.
• Inspect and monitor promotional item activities, initiating necessary interventions, especially for cancellations or supplementary orders.
• Process monthly SPOT orders to fulfill the extra demand.
• Maintain regular follow-ups with the demand and distribution team to ensure the shipment of back orders.
• Follow the orders to be delivered on time as per schedule.
• Conduct daily/weekly tracking of sales, deliveries, and stock levels, ensuring the fulfillment of the service level.
• Ensure that all items are delivered on time as scheduled.

• High school diploma or equivalent required.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational and time management skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Fast and accurate data entry skills.
• Good knowledge of the English language.