Patient Services Coordinator

MAJOR DUTIES and RESPONSIBILITIES

• Ensures through his / her actions, either directly or indirectly, that a superior quality
• of medical treatment, compassion and understanding is given to every patient served
• at the NMC Hospitals and Clinics.
• Register Patient information completely in English and Arabic in HIS system
• complete, accurate and timely manner.
• Ensure Patient Identity verification before creating patient file, medical record request
• and issue invoices.
• Patient admission, transfer and discharge in HIS if assigned in ADT/ ER Registration.
• Make sure Pre- approval, Cash deposit before any elective procedures/ Admission.
• Collect and submit cash to the general cashier daily/ end of the work shift.
• Coordinate with claims /billing departments to speed up administrative process/Avoid
• Financial Discrepancy.
• Make appointment for next visit and provide non-medical instructions if needed.
• Attend telephone enquiries and interact effectively with customers.
• Maintain patient information confidentiality and Patient Rights.
• Enhance patient experience with customer care, respect, compassion and dignity.
• To provide administrative / clerical support service to Patient Services Department;
• to its staff; and to patients and other visitors.
• Coordinates with Department Heads/Supervisors regarding Patient Services
• issues/concerns.
• Provide support and assistance to patients coming for inquiries and/or complaints.
• Maintain a filing system for quick and easy access of documents.
• Meets current objectives and positions the organization for future growth.
• Completes daily tasks and assignments and processes large volumes of work
• associated with the operation of the department.
• Meets and exceeds expectations of internal and external customers. All
• organizational and departmental standards regarding quality of performance are
• met. Demonstrates a strong commitment to confidentiality. Participates in quality
• improvement programs as directed.
• Builds positive relationships based on respect for others. Demonstrates a helpful
• positive attitude. Maintains effective communication with peers, staff and visitors
• Performs other work related duties as assigned by the Department Head/Manager.