Client Relationship Executive

Creation Business Consultants | Full time

Riyadh, Saudi Arabia | Posted on 10/01/2025

Creation Business Consultants was founded to help entrepreneurs, small to medium enterprises and multinational corporations enter, expand and restructure in the United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Oman and Qatar.

We work closely with private equity and law firms, auditors and financial advisors who seek our expert counsel on corporate structuring matters. Our valuable relationships with Government departments ensures the most up to date market intelligence and knowledge guides the professional advice we deliver to clients.

Creation ensures clients receive a seamless, cost effective and proficient entry to the GCC market. We provide clients with the foundations and best practices empowering them to build and control a successful business.

We continuously strive to exceed client’s expectations whilst making certain they are protected from undue risk at all times. Creation Business Consultants is the preferred and truly trusted business partners for the GCC.

Responsible for all companyincorporation and amendments (documentation process completion), labor andimmigration applications, client proposal research and preparation, clientbanking preparation and legal compliance on all contractual relations for delivery of the Operations Department goals.

Overall responsibility involves managing office activities, providing administrative support to the Country Manager, Government Relations, and Operations team,ensuring smooth office operations, and delivering excellent customer service asthe primary point of contact for clients.

Key Accountabilities

Clients:

• Liaise with Ministry of Labor, Immigration Department, Police Department, Economic Department, Chamber of Commerce, Municipality, Civil Court, Ministry of Foreign Affairs, Embassies, Free zone authorities, and all other relevantgovernment departments and authorities etc. for accurate and timely information as required for operational tasks
• Provide excellent customer service and communicate efficiently internally and externally
• Receive clients’ documentation from CBC operations team and make the necessary arrangements in relation to translation, attestation from various ministries, scanning and saving all documents in the designated folder electronically and physically
• Complete, manage and update files, receipts and official documents of clients and share with the Operation Team and update on Task Sheet daily
• Create accounts and apply for clients’ online applications through the various portals, then, assign and distribute the work for the GROs to complete online and on the ground daily

Office:

• Report and resolve any office facility-related issues promptly
• Professionally answer and screen all incoming phone calls and forward phone calls to relevant people and departments
• Organize and update the office and clients’ contact information and filing
• Schedule office meetings and online meetings with calendar invitations
• Vetting and strengthening CBC’s relation with our existing suppliers and finding new ones to ensure the continuity of our business

Key Responsibilities

Clients:

• Liaise and execute works of clients with all government, non-government departments and all portals and ensure accuracy and timely lodgments
• Assist in managing GRO’s and allocating tasks daily
• Obtain up to date and accurate information regarding all government-related processes and disseminate information to relevant CBC teams
• Assist and prepare timely and accurate proposals and information to support the administration and business development departments
• Ensure the CRM system, company compliance, Know Your Client (KYC) and Anti Money Laundering (AML) processes and filing systems are updated for all clients
• Drafts, follows, and completes all company Standard Operating Procedures (SOP) and requirements in the UAE, KSA and respective jurisdictions in alignment with the regulations of CBC and the authorities

Office:

• Receive, manage, and record mail, documents, packages, and courier deliveries
• Liaise with visitors and clients to ensure our support services are of the…