Operations Manager

About the Company

Lama BOX Self-Service Solutions is an innovative technology company and a leading provider of parcel locker solutions in Saudi Arabia. We are transforming last-mile delivery and retail logistics through smart, scalable, and sustainable self-service infrastructure. The company has been recognized by Guinness World Records, highlighting our contribution to innovation and industry development.

As an Operations Manager
, you will be responsible for driving operational excellence across the Lama BOX parcel locker network. This role plays a key part in ensuring service reliability, efficiency, and customer satisfaction while supporting the company’s strategic growth and sustainability objectives.

• Manage daily operations of the parcel locker network, including performance monitoring, SLA compliance, and device availability
• Support the build-up and development of the local operations team
• Define, implement, and monitor KPIs for employees and network performance; conduct regular performance reviews
• Coordinate with the service department, contractors, and logistics partners to ensure seamless operations
• Optimize operational processes to reduce incident resolution time, lower maintenance costs, and improve overall efficiency
• Contribute to strategic network expansion planning, including new regions, partnerships, and optimal site selection
• Prepare and present regular reports to senior management covering operational efficiency, financial indicators, and key metrics

• 1–3 years of experience in operations management or related roles
• (experience in logistics, postal/courier services, retail, or e-commerce is a strong advantage)
• Language proficiency:
  English — Upper Intermediate (B2), Arabic — working proficiency, Russian — fluent
• Solid understanding of operations management principles, including KPIs, SLAs, process design, and service standards
• Strong analytical skills with the ability to interpret data and make informed decisions
• Excellent communication and negotiation skills when working with partners and contractors
• Proficiency in Excel / Google Sheets
• Experience with task management systems such as Jira, Trello, or Monday

• Align operational department goals with the overall business strategy
• Improve operational efficiency through data-driven decision-making and continuous improvement
• Foster a culture of innovation, adaptability, and strategic problem-solving
• Deliver measurable impact on key performance indicators and long-term business success
• Develop and implement forward-looking strategies to maintain competitive advantage

• Competitive compensation package (base salary + performance-based bonuses)
• Full-time, on-site position in Riyadh
• Opportunity to build a critical operational function from the ground up and directly influence company expansion
• Work in a fast-growing, innovative company with international recognition
• Participation in impactful projects focused on sustainability and ecological transformation

• 1–3 years of experience in operations management or related roles
• (experience in logistics, postal/courier services, retail, or e-commerce is a strong advantage)
• Language proficiency:
  English — Upper Intermediate (B2), Arabic — working proficiency, Russian — fluent
• Solid understanding of operations management principles, including KPIs, SLAs, process design, and service standards
• Strong analytical skills with the ability to interpret data and make informed decisions
• Excellent communication and negotiation skills when working with partners and contractors
• Proficiency in Excel / Google Sheets
• Experience with task management systems such as Jira, Trello, or Monday