Program Manager , Flex

At Amazon we are building an excellent last mile operation in India, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) – called delivery partners (DP) – to make deliveries to our customers. With Amazon Flex, partners are their own bosses - they can build their own schedules and choose from different types of opportunities (scheduled-ahead blocks, instant offers), all while making great earnings.

Amazon Flex is powered by a mobile app, that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more.

• Define, design, launch and manage new transportation related programs in India, within Amazon Flex & I.H.S – primarily hyperlocal, and on-demand business lines
• Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably.
• Work with key stakeholders across various functions to define, launch and drive programs
• Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations
• Be the gate keeper of driver experience for the business lines, and balance this by co-owning cost and business goals
• Will positively impact the operating cost through technology and process interventions
• Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals.
• Interact with senior IN and WW leaders, in discussions and through well written narratives
• Launch and expand the program as per Amazon’s requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics.

• Mature, structured thought process, with strong program and stakeholder management skills – role offers a broad exposure to various business, financial, and technical teams within Amazon
• Strong ownership, and bias for action to understand problems, find new and innovative solutions, and partner with teams to execute and deliver sustained results
• Excellent data analysis and interpretation abilities, and product understanding, to understand core issues, and create a roadmap for sustainable business growth
• Excellent communication skills, ability to write convincing narratives and engage senior IN and WW stakeholders
• Drive for excellence, continuously raising the bar, to make the IN programs best across Amazon. Not satisfied with status quo.
• Thorough understanding about last mile delivery operation processes is a plus
• Externally aware, and nimble to quickly learn, understand new processes / changes, assess impacts, and take independent calls
• Strong judgement and decision-making skills to balance customer experience with financial impact

• 2+ years of program or project management experience
• 2+ years of working cross functionally with tech and non-tech teams experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• 2+ years of managing stakeholders in cross-functional project experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

• 2+ years of driving end to end delivery, and communicating results to senior leadership experience
• 2+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.