Customer Service Rep

Customer Service Rep

Who We Are:

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career, our culture will embrace you. Open up opportunities with HPE.

Provide professional solutions to the company end‑users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Applies developed subject‑matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision‑making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution.

Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

• Typically a Bachelor’s degree or equivalent experience and 4‑6 years related experience or Master’s degree and 2‑4 years experience.
• 4‑6 years related experience in a telephone support position in a service or end‑user support environment. 2 years experience in the microcomputer industry. Technical training in the company or other manufacturers' product lines.
• You will be assigned to a client site in the Eastern Provision.

• Working knowledge of the field of Customer Relations.
• Excellent verbal communication and customer service skills.
• Intermediate‑level knowledge of operating systems software.
• Demonstrated writing/correspondence skills. Experience and demonstrated presentation skills.
• Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross‑Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow‑Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity.

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Services

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HPE is an Equal Employment Opportunity employer. We do not discriminate on the basis of race,…