More jobs:
Ecommerce Specialist
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-02-15
Listing for:
Petzone
Full Time
position Listed on 2026-02-15
Job specializations:
-
Business
Ecommerce
Job Description & How to Apply Below
- Operational Oversight: Manage day-to-day operations of the e-commerce platform (Magento, Amazon, Noon, Hunger Station, etc), ensuring the site is functional and optimized.
- Order Fulfillment & Logistics: Supervise the "last-mile" process. Coordinate with local 3PL providers (e.g., Aramex, SMSA, Flow) to ensure timely delivery and manage the "Cash on Delivery" (COD) reconciliation process.
- Inventory & Merchandising: Monitor stock levels specifically for the online channel. Ensure product descriptions, prices, and high-quality images are accurate and localized for the Saudi consumer.
- Performance Monitoring: Track KPIs including Conversion Rate, Average Order Value (AOV), and Customer Acquisition Cost (CAC).
- Customer
Experience:
Supervise the customer support team (or handle escalations) to resolve issues related to orders, returns, and refunds, adhering to KSA’s Ministry of Commerce regulations. - Local Compliance: Ensure all digital activities comply with ZATCA
(e-invoicing) requirements and Saudi e-commerce laws.
Skills & Qualifications
- Education: Bachelor’s degree in Business, Marketing, IT, or a related field.
- Experience: 3–5 years in e-commerce, with at least 1 year in a supervisory or lead role within the GCC (KSA experience highly preferred).
- Platform Knowledge: Proficiency in e-commerce platforms and ERP systems.
- Language: Fluency in Arabic and English
is essential for managing local listings and communicating with regional stakeholders. - Technical Savvy: Understanding of SEO, Google Analytics.
- Analytical Mindset: Ability to turn data into actionable insights for the marketing team.
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