Logistics Delivery Partner Manager, UAE, AMET Delivery Service Partner

Logistics Delivery Partner Manager, UAE, AMET Delivery Service Partner

Job  | Q-Express Documents Transport

Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals? Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle-mile businesses during a transformational time.

Delivery Partner Manager manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Delivery Partner Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.

• As a Delivery Partner Manager, you will partner with 25-30 DSP owners across the Emirates (UAE) including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier (Depending on business program).
• Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.
• Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
• Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
• As Lead, Delivery Partner Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.
• They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few.
• The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy.
• The Delivery Partner Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.

A day in the life

The role is field based and requires a significant level of travel as well as requiring flexibility to work a variety of hours as business demands, including overnight, weekends and holidays.

• Bachelor's degree
• 5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
• 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
• Experience in a dynamic environment with a high degree of customer service
• Experience escalating issues and anticipating and making hard trade-offs between business and customer need
• Experience identifying, mitigating, and managing business risks and tradeoffs
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
• Verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues.

• MBA

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