Sr. Program Manager, JWO, JWO Tech Field

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

We are optimizing the shopping experience for Amazon’s Customers in the Physical retail space. This role will be a key member of the program team located in Hyderabad supporting Just Walk Out (JWO) tech and business teams. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced, high-energy and ever-changing environment.

The drive and capability to shape the business group strategy is a must.

• Work independently in a broad array of environments.
• Manage cross‑functional project teams, plan, organize, and execute complex projects across multiple organizations and stakeholders to enable the launch of new sites at scale.
• Build strong partnerships with operations leaders to understand improvement opportunities.
• Operate in a highly ambiguous and iterative business space.
• Maintain high attention to detail including proven ability to manage multiple, competing priorities simultaneously.
• Challenge and influence senior leaders.
• Collaborate within a diverse team.

• Bachelor’s degree.
• 5+ years’ experience in a program management role or experience managing projects in a large scale, multi‑geographical, high growth organization, ideally in fast‑paced production/manufacturing/logistics environment.
• Demonstrated ability to build strong working relationships and work cross‑functionally to align and solve shared problems.
• Ability to innovate in a start‑up ops environment.
• High level of written, verbal and interpersonal skills.
• Comfortable and competent to provide metrics inputs to various reporting decks; communicate key performance indicators to stakeholders/sr. leaders.

• 5+ years of working cross‑functionally with tech and non‑tech teams experience.
• 5+ years of program or project management experience.
• Experience defining program requirements and using data and metrics to determine improvements.

• 2+ years of driving process improvements experience.
• Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.