Account Manager - HR,PRO,GRO

Astro Labs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth. As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO & GRO client.

With over 1,700 companies established, 200+ active companies in our coworking spaces and private offices in Riyadh, and 200+ clients supported on an ongoing basis with our HR, PRO & GRO services in Saudi Arabia, our post setup operations are critical to delivering an exceptional customer experience and continued growth of our client portfolio.

We’re looking for an Account Manager, HR, GRO, PRO for the rapidly scaling Post Setup business line within Astro Labs Business Growth Solutions, where we support the long-term growth of leading companies in the Gulf. Our Post Setup business line is based out of our coworking space in Riyadh, a thriving business hub with 200+ companies.

Our specialized, on the ground team have streamlined regulatory compliance, from the renewals of company licenses and documentation to Saudization and governmental portal management. We also offer HR and PRO services to take care of the administrative needs of our clients as they scale in the Kingdom. The delivery of such client services is one of the most important aspects of the companies’ business journeys and directly impacts their operations and growth in KSA.

Our Account Manager, HR, GRO, PRO should be an experienced operations and customer excellence professional with a track record of managing a portfolio of clients successfully. The role involves managing a diverse client portfolio, ensuring smooth regulatory compliance, and supporting business growth through HR, PRO, and GRO services. Key responsibilities include license renewals, Saudization, and government portal management. You will play a crucial role in client success, directly impacting their operations and growth in KSA.

We need an experienced professional who can independently handle complex accounts, is detail-oriented, process-driven, and excels in customer service. Strong customer experience and sales skills are essential for building client relationships, promoting retention, and driving renewals.

We are Ambitious, we take Ownership, and we are committed to Excellence. If you are a high performing, driven individual, then read on – we would love for you to join our dynamic team.

At Astro Labs, we believe in developing future leaders. This role is designed for ambitious professionals eager to take ownership, build expertise, and step into leadership—while playing a pivotal role in supporting Saudi Vision 2030. As an Account Manager for HR, PRO, and GRO services, you’ll be at the forefront of enabling businesses to thrive in Saudi Arabia, ensuring they navigate regulatory landscapes seamlessly while refining your own leadership and management capabilities.

This isn’t just another operations role – this is your opportunity to grow into a leader through structured mentorship, hands‑on experience, and a culture that prioritizes development. If you’re driven to excel, passionate about guiding others, and ready to make an impact, read on.

• Oversee and execute HR, GRO, and PRO services, including license renewals, work permits, Saudization, payroll, and compliance with governmental regulations.
• Master and regularly use governmental portals (QIWA, GOSI, Mudad, MISA, MC, etc.) to ensure regulatory compliance and efficiency.
• Build and maintain strong relationships with government entities and external partners to facilitate smooth service delivery.
• Ensure all client data and documentation is accurately captured and maintained in internal systems.
• Continuously refine processes to enhance efficiency and service quality, proactively implementing new service…