Manager - Continuous Improvement

Responsibilities

• Continuous Improvement Strategy amp Governance:
  Define and manage the Sales amp Leasing continuous improvement approach in alignment with Business Excellence priorities and enterprise governance standards.
• Establish structured CI methodologies, tools and standards to ensure consistent improvement execution.
• Work closely with the Residential, Retail, Office amp Land BUs to manage the Sales amp Leasing CI portfolio, prioritizing initiatives based on performance impact, risk and business value.
• Improvement Design amp Implementation:
  Translate RCA outputs and performance diagnostics into clear improvement initiatives.
• Lead cross‑functional improvement initiatives spanning processes, controls, systems and customer journeys.
• Design future‑state operating processes and ways of working in collaboration with the BUs to address identified performance gaps.
• Process amp SOP Improvement:
  Lead the review, redesign and optimization of Sales amp Leasing processes and SOPs based on improvement priorities; ensure process changes are practical, scalable and aligned with operational realities; coordinate controlled rollout and governance of updated processes and SOPs.
• Change Enablement amp Adoption:
  Work closely with Training amp Capability to ensure improvement initiatives are supported by targeted training and reinforcement; support stakeholder adoption of new processes and improvements through structured change enablement.
• Benefits Realization amp Performance Validation:
  Define success measures for improvement initiatives and track benefits realization; partner with Performance Excellence and Business Intelligence to validate improvement effectiveness through post‑implementation performance monitoring.
• Stakeholder Management amp
  
  Collaboration:
  
  Collaborate with Sales amp Leasing Operations, CX, CRM, Digital, BI, Training and Performance Excellence teams to deliver integrated improvement outcomes; act as a facilitator and integrator across functions to drive sustained improvement.
• Team Leadership amp Development:
  Lead and coordinate resources supporting continuous improvement initiatives; build continuous improvement awareness and ways of working within the Assets Class BUs.

• Bachelor s degree in Business, Engineering, Quality, Operations, or a related discipline.
• Minimum of 6 years of experience in continuous improvement, business transformation, operational excellence, or related roles with at least 2–3 years in senior or managerial roles.
• Strong experience in process improvement, change enablement and cross‑functional delivery.
• Ability to translate analytical insights into practical improvement actions.
• Strong stakeholder engagement and facilitation skills.
• Master s degree in business administration or a related field (preferred).
• Professional certifications in Continuous Improvement (e.g., Lean, Six Sigma or equivalent).
• Experience with in Sales, Leasing, real estate, or customer‑facing operational environments.
• Arabic language capability (written and spoken).