Client Partner

Key Responsibilities

• Stakeholder Engagement & Growth
  • Build and execute a structured stakeholder engagement cadence—including QBRs, MBRs, executive 1:1s, and steering committees—with clear objectives and actions.
  • Lead value‑led conversations to uncover pain points (e.g., launch excellence, omnichannel orchestration, HCP engagement, patient support programs, PV, real‑world evidence, supply reliability).
  • Negotiate and close growth programs, renewals, and expansions consistently achieving or exceeding quarterly and annual plan numbers.
• Account Planning & Governance
  • Own the annual and rolling account plan—objectives, revenue targets, growth initiatives, deal pipeline, risk mitigation, relationship map, competitive strategy.
  • Maintain a 2–4 quarter rolling forecast with pipeline quality coverage, stage hygiene, win probability, and velocity.
  • Drive disciplined governance—QBRs with clients, internal deal reviews, executive sponsorship plans, and win‑loss analyses.
• Solutioning & POV Creation
  • Partner with client principals and service delivery leads to craft proactive POVs and proposals that address client priorities across commercial, medical, regulatory, and digital domains.
  • Orchestrate thought leadership pilots and co‑innovation workshops, translating insights into concrete opportunities with defined business cases and outcomes.
  • Ensure solutions comply with local regulatory requirements and data privacy standards.
• Internal Orchestration
  • Coordinate cross‑functional teams—delivery, pre‑sales, pricing, finance, etc.—to drive opportunity momentum.
  • Champion client feedback internally, influencing the offerings roadmap based on regional needs.
  • Track execution quality, customer satisfaction (CSAT/NPS), and deliverables to secure renewals and references.

10+ years in account management, client leadership, or enterprise sales with a strong track record in pharma/life sciences. Demonstrated success achieving/exceeding annual plan numbers and managing large, complex accounts. Proven experience engaging senior stakeholders and building trusted relationships. Strong business acumen across pharma commercial, medical, and supply chain; familiarity with GCC regulatory context. Ability to work with multi‑disciplinary teams in a matrix environment and translate client objectives into executable plans.

Excellent communication, negotiation, and executive presence. Proficiency with CRM tools (e.g., Salesforce), pipeline management, and account planning methodologies.

• Trusted Advisor Mindset:
  Empathy, credibility, and insight‑led engagement.
• Strategic Account Management:
  Portfolio thinking, whitespace identification, commercial discipline.
• Deal Leadership:
  Opportunity shaping, value articulation, competitive strategy.
• Execution Excellence:
  Governance, forecasting, risk management, follow‑through.
• Collaboration & Influence:
  Orchestration across client and internal teams.
• Analytical Rigor:
  Business case development, ROI modeling, data‑driven decision‑making.

• Revenue Performance:
  Achievement of quarterly/annual plan, YoY growth, net revenue retention.
• Pipeline Health:
  Coverage ratio (3x), stage hygiene, conversion rates, cycle time.
• Client Satisfaction: Q  outcomes, CSAT/NPS, references and case studies secured.
• Engagement Cadence:
  Executive‑level touchpoints, POVs delivered, workshops conducted.
• Renewals & Expansion:
  Renewal rate, cross‑sell/upsell penetration.
• Governance Discipline:
  On‑time account plans, forecast accuracy, risk logs maintained.